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Jessica Miller

@jessicamiller4

Revenue cycle leader at Howard Brown Health, driving Epic/OCHIN transformation and increasing point-of-service collections 500%.

United States

Message

At Howard Brown Health, I lead enterprise revenue cycle strategy and optimization across billing, denials, payer performance, technology, and financial analytics. I delivered a $250K FY26 operating budget surplus and increased point-of-service collections 500% through workflow redesign, staff training, measurement, and accountability.

I also founded the organization's first Denial Prevention Committee and led its first direct Collectly API integration. At Encoda, I managed revenue cycle performance across 60+ clients and drove 28% growth in revenue per FTE; I now also build practical revenue cycle learning resources through RevCycleU LLC.

Experience

Work history, roles, and key accomplishments

Current

Founder

Current

RevCycleU LLC

Jun 2026 - Present (3 months)

Built a healthcare revenue cycle education and workforce development platform, developing curricula and digital learning resources to strengthen workforce readiness and operational consistency.

Healthcare Education Curriculum Development Revenue Cycle Management Workforce Development Digital Learning

Current

Director of Revenue Cycle Management

Current

Howard Brown Health

Apr 2025 - Present (1 year 5 months)

Leads enterprise revenue cycle strategy across billing, coding, patient financial services, denials, payer performance, reimbursement, technology optimization, and financial analytics. Delivered a $250K FY26 operating budget surplus and increased point-of-service collections 500%.

Revenue Cycle Management Epic Ochin AI Assisted Revenue Cycle Automation Predictive Analytics Workflow Automation KPI Reporting Financial Analytics Denial Prevention Payer Strategy Project Management Change Management team development Budget Management Vendor Integration Payment Integration Collectly API

Senior Manager of Billing Operations

Visualutions

Feb 2024 - Dec 2024 (10 months)

Directed multi-client billing operations for a 30+ person team, aligning staffing, KPIs, workflow automation, performance management, and client expectations. Led cross-functional initiatives with product and IT teams to improve reporting and service delivery.

Billing Operations Multi Client Account Management KPI Management Workflow Automation Performance Management Cross functional Leadership Reporting Escalation Management Client Growth Retention

Manager of Revenue Cycle Management

Encoda

Oct 2022 - Feb 2024 (1 year 4 months)

Managed revenue cycle performance across 60+ clients and $13M+ in monthly cash flow, driving 28% growth in revenue per FTE through analytics, denial strategy, EDI/clearinghouse optimization, and resource management. Leveraged AI-driven predictive analytics to identify claims approaching timely-filing risk and forecast KPI spikes.

Revenue Cycle Management Predictive Analytics AI SaaS CRM Operational Dashboards Denial Management EDI Clearinghouse Optimization Resource Management KPI Reporting Performance Management Cash Flow Management

Revenue Cycle Manager

PUREDI

Jul 2021 - Oct 2022 (1 year 3 months)

Led end-to-end RCM operations, reducing claim rejections 15% through automation, SOP development, performance standards, and root-cause management. Partnered with product and operations teams to translate client needs into system and workflow improvements.

Revenue Cycle Management Automation SOP Development Performance Standards Root Cause Analysis Product Partnerships Workflow Improvement Service Delivery

Medical Billing Manager

Capital Area Speech & Occupational Therapy

Oct 2020 - Jul 2021 (9 months)

Managed full-cycle revenue operations including credentialing, billing, A/R, reimbursement workflows, and patient financial operations.

Medical Billing Revenue Cycle Management Credentialing Accounts Receivable Reimbursement Patient Financial Services

Managed Care A/R Supervisor

Athletico

Aug 2017 - Jun 2020 (2 years 10 months)

Led high-volume managed-care A/R performance and team workflows, reducing A/R over 90 days by 25% through denial resolution and underpayment recovery.

Managed Care Accounts Receivable Denial Resolution Underpayment Recovery Team Leadership Workflow Management