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Jessica MillerJM
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Jessica Miller

@jessicamiller4

Revenue cycle leader at Howard Brown Health, driving Epic/OCHIN transformation and increasing point-of-service collections 500%.

United States
Message

At Howard Brown Health, I lead enterprise revenue cycle strategy and optimization across billing, denials, payer performance, technology, and financial analytics. I delivered a $250K FY26 operating budget surplus and increased point-of-service collections 500% through workflow redesign, staff training, measurement, and accountability.

I also founded the organization's first Denial Prevention Committee and led its first direct Collectly API integration. At Encoda, I managed revenue cycle performance across 60+ clients and drove 28% growth in revenue per FTE; I now also build practical revenue cycle learning resources through RevCycleU LLC.

Experience

Work history, roles, and key accomplishments

HH
Current

Director of Revenue Cycle Management

Howard Brown Health

Apr 2025 - Present (1 year 7 months)

Leads enterprise revenue cycle strategy across billing, coding, patient financial services, denials, payer performance, reimbursement, technology optimization, and financial analytics. Delivered a $250K FY26 operating budget surplus and increased point-of-service collections 500%.

VI

Senior Manager of Billing Operations

Visualutions

Feb 2024 - Dec 2024 (10 months)

Directed multi-client billing operations for a 30+ person team, aligning staffing, KPIs, workflow automation, performance management, and client expectations. Led cross-functional initiatives with product and IT teams to improve reporting and service delivery.

EN

Manager of Revenue Cycle Management

Encoda

Oct 2022 - Feb 2024 (1 year 4 months)

Managed revenue cycle performance across 60+ clients and $13M+ in monthly cash flow, driving 28% growth in revenue per FTE through analytics, denial strategy, EDI/clearinghouse optimization, and resource management. Leveraged AI-driven predictive analytics to identify claims approaching timely-filing risk and forecast KPI spikes.

AT

Managed Care A/R Supervisor

Athletico

Aug 2017 - Jun 2020 (2 years 10 months)

Led high-volume managed-care A/R performance and team workflows, reducing A/R over 90 days by 25% through denial resolution and underpayment recovery.

Education

Degrees, certifications, and relevant coursework

DePaul University logoDU

DePaul University

Bachelor of Health Science, Sports Physiology

Bachelor of Health Science in Sports Physiology.

AA

AAHAM

Certified Revenue Cycle Executive (CRCE), Revenue Cycle

Certified Revenue Cycle Executive (CRCE) credential, renewed in 2025.

American Payroll Association logoAA

American Payroll Association

Fundamental Payroll Certification (FPC), Payroll

Fundamental Payroll Certification (FPC) from the American Payroll Association.

CC

CCRPS

Advanced Clinical Research Project Management, Clinical Research Project Management

Advanced Clinical Research Project Management certification from CCRPS.

AAPC logoAA

AAPC

CPC & CPB, Medical Coding and Billing

Certified Professional Coder (CPC) and Certified Professional Biller (CPB) credentials from AAPC, currently inactive.

University of St. Augustine for Health Sciences logoUS

University of St. Augustine for Health Sciences

Doctor of Education, Health Administration & Executive Leadership

Doctor of Education in Health Administration and Executive Leadership.

University of St. Augustine for Health Sciences logoUS

University of St. Augustine for Health Sciences

Master of Health Science, Health Administration Education

Master of Health Science in Health Administration Education.

Tech stack

Software and tools used professionally

Availability

Looking for a job

Location

United States

Authorized to work in

Salary expectations

160k+ USD

Job categories

Revenue Cycle Manager
Director Of Revenue Cycle Management
Billing Operations Manager
Revenue Cycle Management Manager

Skills

Revenue Cycle Management
Revenue Cycle Transformation
Revenue Cycle Analytics
Denial Prevention
Payer Strategy
Revenue IntegrityPatient Access
Managed Care Billing
Medical BillingCodingClaims ManagementPredictive AnalyticsWorkflow Automation
AI Assisted Revenue Cycle Automation
Epic

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