Jessica Llovera

At Gallagher Bassett, I support policyholders, attorneys, providers, vendors, and claimants across Workers' Compensation, General Liability, and Auto Claims. I handle 70+ inbound calls daily, research claims, explain status and payments, and document every interaction.

I escalate liability, coverage, and payment disputes to Claims Adjusters and Resolution Managers while advocating for clear customer outcomes.

My healthcare support background includes CVS Pharmacy and EXL Health, where I handled prescription, insurance, authorization, medical claims, billing, and benefits inquiries. I maintain HIPAA compliance and earned 95%+ CSAT through phone, email, and chat support.

I'm also a Registered Nurse and former business owner with Full Stack Web Development training, bringing clinical documentation, analytical problem-solving, customer service, and technical adaptability to every role.