At MetroEHS, I provide bedside and pre-service financial counseling, explain insurance responsibilities, and help patients access charity care, financial assistance, Medicaid, Medicare, and marketplace coverage.
I'm experienced in insurance verification, prior authorizations, referrals, financial clearance, and coordinating with case management, utilization review, registration, billing, coding, and collections teams. I document patient interactions in the EHR while maintaining HIPAA, EMTALA, CMS, and hospital-policy compliance.
At Quest Diagnostics, I coordinate nationwide health and wellness events, maintaining schedules for 300+ healthcare professionals across seven states and supporting up to 5,000 annual events with a 97% completion rate. I've also managed healthcare client accounts, patient care coordination, payroll and benefits functions, and scheduling outcomes using Salesforce, Microsoft Office, Adobe Acrobat, and QuickBooks.
