Jessica Lauren
@jessicalauren1
Tech-savvy manager trainee focused on secure operations, customer service, and efficient teamwork.
United StatesWhat I'm looking for
I’m an intern with experience in data entry and analysis, strong filing and organization, and a computer-savvy approach to everyday operations. I focus on protecting sensitive client intel by utilizing tools and policies to support cybersecurity, while handling phone-based business operations and generating financial reports.
I’ve supervised shift operations as a Shift Manager, directing day-to-day workflows, removing bottlenecks, and delegating tasks to keep service moving fast and accurately. I also supported restaurant opening and closing procedures, and I’ve led training initiatives—organizing new hire orientations and explaining service conduct and responsibilities.
Beyond management, I’ve operated and maintained equipment in custodial and housekeeping roles, supporting security and safety alongside security personnel. I’ve also provided professional pet care and house-watching by maintaining client databases with care details, and feeding, bathing, exercising, and medicating pets per owner instructions and vet recommendations. I’m currently building toward an AAS in Accounting and Finance, strengthening my foundation for detail-driven work.
Experience
Work history, roles, and key accomplishments
Manager Trainee
Tower Loan
Oct 2025 - Present (9 months)
Learned data entry and analysis, filing, and organizing while supporting computer maintenance. Protected sensitive client information and handled phone work including calling clients, taking payments, and generating financial reports.
Supervised shift operations and handled bottlenecks during daily operations. Delegated tasks, ran breaks, assigned positions for speed of service, and completed opening/closing duties per company guidelines.
Sitter/Walker 2
Pet Caretaking and House-Watching
Apr 2022 - Feb 2026 (3 years 10 months)
Ensured customer security and satisfaction through professional conduct. Fed, bathed, exercised, and medicated pets according to owner instructions and vet recommendations, and maintained a client database with daily routines and medication requirements.
Evening Custodian/Housekeeper
Saint Louis Zoo
May 2025 - Sep 2025 (4 months)
Operated cleaning equipment including walk-behind floor scrubbers, buffers, pressure washers, industrial sweepers, and carpet cleaners. Maintained public and restricted areas and supported premises security and safety alongside security personnel.
Shift Manager
Chick-fil-A
Sep 2023 - May 2025 (1 year 8 months)
Supervised shift operations and assisted in kitchen duties when needed. Delegated tasks and assigned positions for optimal speed of service and attended peer meetings to discuss improvements and developments.
Team Trainer
Panera Bread
Dec 2021 - Sep 2023 (1 year 9 months)
Organized new hire orientations and provided onboarding coursework and company policies. Explained work responsibilities and service conduct and handled logistics for company catering orders and client databases.
Education
Degrees, certifications, and relevant coursework
Southwestern Illinois College
Associate of Applied Science in Accounting and Finance, Accounting and Finance
2024 - 2025
Studying toward an AAS in Accounting and Finance and completed 32 credits as of March 2025.
Effingham County High School
High School Diploma, General Studies
2016 - 2020
Earned a High School Diploma at Effingham County High School from 2016 to 2020.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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