Jessica Jane Lorenzo-Mendonez

Assist customers with product information and provide reliable service in a busy retail environment. Label and organize products, monitor inventory, and follow established quality and safety procedures.

Collaborated remotely with IT and management teams in a part-time consulting role.

Prepared management reports, reviewed internal and technical policy compliance, and recommended improvements. Supported cloud-based systems, website services, and email hosting; coordinated fixes and improvements with IT staff. Trained and guided colleagues on internal systems and supported day-to-day technical and operational needs.

Reviewed cargo volumes and operational data to support planning, coordination, and data-informed decisions. Prepared performance reports and worked with managers on process improvements.

Provided technical and administrative support to the company president.

Provided executive administrative support, including reports, research, coordination, and day-to-day follow-up. Assisted with departmental operations and helped flag issues and risks for management.

Maintained website pages and online booking information, including content, products, and prices. Monitored website and social media analytics and customer feedback; prepared presentations and marketing materials.

Monitored cargo volumes and recommended efficient transportation methods to support daily operations and planning. Prepared and analyzed reports, identified areas for improvement, and collaborated with managers to improve operations.

Pursuing a Master of Business Administration with a focus on Artificial Intelligence and Machine Learning Leadership, expected to complete in 2028.

Completed a Bachelor of Science in Computer Science in 2015.

Grade: 10 / CLB 10

Achieved a CELPIP level of 10, equivalent to CLB 10.

Grade: 140 / Advanced: CEFR C1

Scored 140 on the Duolingo English Test, indicating an advanced CEFR C1 level.