Open to opportunities

Jessica Estrella

@jessicaestrella

Message

Lead Salesforce Administrator focused on automation, data integrity, and user adoption.

Philippines

Message

What I'm looking for

I seek a role where I can lead Salesforce administration and automation, drive data integrity, mentor users, and collaborate cross-functionally to scale CRM solutions.

I am a Lead Salesforce Administrator with over 5 years of hands-on experience across diverse industries, specializing in Salesforce administration, process automation, user support, and data migration. I drive system improvements by configuring Salesforce Flow, maintaining data hygiene, managing roles and permissions, and delivering training and documentation to boost adoption.

My experience spans roles at SaasPeople, Vestas, Vertere Global Solutions, Core Assist LLC, and Accenture, where I supported large deployments, performed complex data migrations, contributed to development pipelines using Visual Studio Code, and created scalable automations and reporting solutions. I am Salesforce-certified across multiple domains and committed to applying best practices to support business growth.

Experience

Work history, roles, and key accomplishments

Current

Salesforce Administrator

Current

SaasPeople

Sep 2024 - Present (1 year 1 month)

Provide day-to-day Salesforce administration, resolve support tickets, maintain data integrity, and configure automation with Salesforce Flow to improve processes and user adoption.

Salesforce Administration Salesforce Flows Data Migration User Training Permission Sets

Lead Salesforce Administrator

Vestas

Nov 2022 - Oct 2024 (1 year 11 months)

Led Salesforce support and service delivery, resolved integrated data issues, translated business requirements into technical solutions, and pushed pipeline changes via Visual Studio Code to multiple environments.

Salesforce Administration Service Delivery Visual Studio Code Incident Management User Training Integration Troubleshooting

Salesforce Administrator

Vertere Global Solutions

Jul 2022 - Oct 2022 (3 months)

Configured roles, profiles, sharing rules, objects and workflows; implemented approval processes and email templates; documented processes and performed import/export testing to meet finance and business requirements.

Configuration Workflows Testing Documentation

Application Development Analyst

Accenture

Mar 2021 - Jul 2022 (1 year 4 months)

Led data migration activities from legacy systems to Salesforce including mapping, cleansing, de-duplication, test migrations and reconciliation to ensure data accuracy and stakeholder sign-off.

Data Migration Data Mapping ETL

Salesforce Administrator

Core Assist LLC

Dec 2020 - Mar 2021 (3 months)

Maintained standard and custom objects, created automations (Process Builder, Workflows), managed data imports/exports, and served as primary point of contact for user support and ticketing via Email-to-Case.

Custom Objects)Workflows Email To Case Data Imports User Support

Project Control Services Associate

Accenture

Jun 2017 - Jan 2019 (1 year 7 months)

Reviewed and triaged incoming tickets, implemented configuration fixes (validation rules, page layouts, permission changes), performed smoke testing, and ensured security and compliance for Salesforce configurations.

Layout Permission Sets Access Management & Compliance

Education

Degrees, certifications, and relevant coursework

San Beda College Manila

Bachelor of Science, Psychology

2012 - 2016

Completed a Bachelor of Science degree majoring in Psychology with coursework supporting analytical and research skills relevant to user adoption and training.