Jessica Estrella

Provide day-to-day Salesforce administration, resolve support tickets, maintain data integrity, and configure automation with Salesforce Flow to improve processes and user adoption.

Led Salesforce support and service delivery, resolved integrated data issues, translated business requirements into technical solutions, and pushed pipeline changes via Visual Studio Code to multiple environments.

Configured roles, profiles, sharing rules, objects and workflows; implemented approval processes and email templates; documented processes and performed import/export testing to meet finance and business requirements.

Led data migration activities from legacy systems to Salesforce including mapping, cleansing, de-duplication, test migrations and reconciliation to ensure data accuracy and stakeholder sign-off.

Maintained standard and custom objects, created automations (Process Builder, Workflows), managed data imports/exports, and served as primary point of contact for user support and ticketing via Email-to-Case.

Reviewed and triaged incoming tickets, implemented configuration fixes (validation rules, page layouts, permission changes), performed smoke testing, and ensured security and compliance for Salesforce configurations.

Completed a Bachelor of Science degree majoring in Psychology with coursework supporting analytical and research skills relevant to user adoption and training.