Open to opportunities

Jessica Elste

@jessicaelste

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Exceptional logistics and customer service professional with innovative problem-solving skills.

United States

Message

What I'm looking for

Seeking a challenging role that leverages my leadership skills, logistics expertise, and customer-centric approach to drive operational excellence and deliver exceptional results.

Jessica Elste is a dedicated and customer-centric professional with a strong background in logistics, transportation, and customer service. With experience in team leadership, problem-solving, and communication, she has consistently delivered exceptional results in dynamic environments.

As a Transport Dispatch Supervisor at Hapag-Lloyd, Jessica has demonstrated her ability to manage teams, improve processes, and ensure efficient logistics operations. Her sociable nature and trustworthiness have fostered strong team dynamics, and she is known for her dedication and precision in project completion.

Jessica's expertise in logistics, customer experience management, supply chain management, and transportation has enabled her to drive operational improvements and meet performance targets. Her ability to adapt to new environments and maintain a high level of performance has made her a valuable asset to her organization.

Experience

Work history, roles, and key accomplishments

Current

Transport Dispatch Supervisor

Current

Hapag-Lloyd

Jul 2019 - Present (5 years 10 months)

As a Transport Dispatch Supervisor at Hapag-Lloyd, I played a pivotal role in managing a team of 20 dispatchers, overseeing critical logistics operations, and ensuring the efficient movement of containers.

Team Leadership Logistics Coordination Problem Solving Communication

Assistant Manager of Equipment

Norfolk Southern Railway Co.

Dec 2021 - Jun 2022 (6 months)

Monitored chassis repairs and managed over 10,000 new chassis registrations. Handled Depreciated Value units and monitored TPMS for chassis tires. Managed license plate distribution to NS terminals.

License Plate Distribution

Transport Dispatch Coordinator

Hapag-Lloyd

May 2017 - Jul 2019 (2 years 2 months)

Coordinated truck dispatch for multiple cities, including Detroit, Kansas City, Omaha, and Indianapolis. Main point of contact for brokers at 'The Big 3' (Ford, GM, and Chrysler) and import/export loads out of Michigan.

Coordination

Export Documentation Coordinator

Hapag-Lloyd

Feb 2016 - May 2017 (1 year 3 months)

Managed heavy email and call volumes, serving as the point of contact for east coast shipments. Facilitated timely and accurate release of Ocean Bills of Lading.

Documentation Management