Nicholas Ramos

I am a logistics operations specialist with hands-on experience in carrier communications, shipment tracking, and escalation management. I have worked in fast-paced operations environments supporting long-haul and high-priority shipments.

At Echo Global Logistics I managed track-and-trace responsibilities, maintained open communication with carriers and drivers, and provided clients with accurate in-transit updates. I routinely used tools such as Accelerator and Optimizer to document load activity and improve operational efficiency.

I handled rate confirmations, accessorial charge processing, and coordinated driver information and reconfirmations to ensure timely pickups and deliveries. I also managed high-volume inbound calls, email triage, and after-hours payment tasks like com checks and fuel advances.

I am communicative, motivated, coachable, detail-oriented, and a strong team player with a professional work ethic, seeking to apply my operational skills to drive reliable transportation execution and excellent client service.