At Infracommers LATAM – Helpia, I design and optimize conversational chatbot flows and n8n and Freshdesk automations for digital customer service channels. The bots for our brands achieve about 90% resolution without escalation to human agents.
I analyze Freshdesk Analytics and Grafana metrics, create CSAT forms with Typeform, and manage WhatsApp Business API messaging campaigns through Meta Business Suite. Previously, at Base Net, I handled customer issues across digital channels and supported eCommerce operations in Magento and Shopify; on my personal portfolio projects, I develop responsive websites and applications with HTML, CSS, and JavaScript.
