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Jessica Carrillo

@jessicacarrillo

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Passionate Sr. Product Designer focused on user experience and innovation.

Australia

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What I'm looking for

I seek a collaborative environment where I can leverage my design skills to create impactful user experiences and drive innovation.

As a Senior Product Designer, I thrive on the intersection of design and technology, always prioritizing user experience, usability, and accessibility. My journey has been marked by a commitment to innovative solutions that disrupt existing markets, particularly in the banking sector. At Mercado Libre, I lead the Loans design team, where we developed impactful onboarding experiences that significantly increased the Bank’s Product Engagement Score.

My educational background in Systems Engineering and extensive experience in UX design have equipped me with a unique perspective on creating user-centered products. I have successfully managed design teams at Lulobank and Packen, providing mentorship and fostering a culture of design excellence. My work has been recognized with prestigious awards, including the Lápiz de Acero and IF Design Awards, underscoring my dedication to high-quality design.

Experience

Work history, roles, and key accomplishments

UX Project Leader

Mercado Libre

Sep 2024 - Present (9 months)

Led the Loans design team in creating new products that disrupt the existing market. Increased the Bank's Product Engagement Score through innovative design solutions.

Product Design UX Strategy User Research Usability Testing Figma Miro Leadership Problem Solving

Product Design Lead

Lulobank

Sep 2020 - Present (4 years 9 months)

Led the Loans design team in creating new products that disrupted the existing market. Successfully increased the Bank's Product Engagement Score.

Product Design UX UI Design User Research Usability Testing Figma Sketch Design Leadership Team Management

Sr. UX Designer

Packen

Feb 2020 - Present (5 years 4 months)

Contributed as a Senior UX Designer, focusing on user experience improvements and design solutions. Collaborated with cross-functional teams to deliver high-quality digital products.

UX Design User Research Wireframing Prototyping Usability Testing Information Architecture Figma Sketch

Sr. UX/UI Designer

Sincosoft

Mar 2019 - Present (6 years 3 months)

Worked as a Senior UX/UI Designer, responsible for designing user interfaces and experiences. Ensured usability and accessibility standards were met in all projects.

UX UI Design UI Usability Accessibility Wireframing Prototyping Visual Design Sketch Figma

Web Senior Markup

SegurosBolivar

Apr 2017 - Present (8 years 2 months)

Served as a Web Senior Markup specialist, focusing on the front-end development and markup of web interfaces. Ensured responsive and accessible web designs.

HTML CSS Responsive Design Front End Developer (Web) Standards

User Experience Design Lead

Packen

Aug 2016 - Present (8 years 10 months)

Managed and led the design team, providing mentorship on best practices for designing and improving products. Developed the Digital User Experience team, operating model, and playbook, iteratively improving to meet company needs.

UX Design Team Leadership Mentoring Design Operations User Experience Usability Figma Sketch

UX/UI Designer Executive

Blacksip

Oct 2015 - Present (9 years 8 months)

Functioned as a UX/UI Designer Executive, contributing to the design and development of user interfaces and experiences. Collaborated with clients to understand their needs and deliver effective design solutions.

UX UI Design User Research Wireframing Prototyping Client Communication Design Strategy Usability Testing Figma Sketch

UX/UI Designer

Sainet

Oct 2015 - Present (9 years 8 months)

Worked as a UX/UI Designer, focusing on creating intuitive and engaging user experiences. Participated in the full design lifecycle from concept to implementation.

UX UI Design User Research Wireframing Prototyping Information Architecture Usability Visual Design Sketch

Education

Degrees, certifications, and relevant coursework

Mercado Libre

UX Project Leader, UX Project Leadership

Completed a program focused on leading UX projects. Gained expertise in managing user experience initiatives and teams.

Edison Academy

Design Ops, Design Operations

Participated in a Design Operations program. Focused on optimizing design processes and workflows within organizations.

Universidad ECCI

Systems engineer, Systems Engineering

Completed a degree in Systems Engineering. This program provided a strong foundation in engineering principles and their application to complex systems.

SENA

Undergraduate/Technologist, Analysis and development of information systems

Undertook a technologist program focused on the analysis and development of information systems. Gained practical skills in system design and implementation.

Uniminuto

Undergraduate/Technologist, Graphic Communication

Pursued studies in Graphic Communication, focusing on visual design principles and their application. Developed skills in various graphic communication techniques.