Jessica Adams
@jessicaadams
Detail-oriented tax preparer with extensive customer service experience.
United StatesWhat I'm looking for
With over a decade of experience in customer service and tax preparation, I have honed my skills in managing client relationships and ensuring accurate financial documentation. My journey began at Waffle House, where I developed strong interpersonal skills while serving customers across various locations in South Carolina. This foundation in customer service has been invaluable in my subsequent roles.
Currently, I work as a Tax Preparer at M&M Tax Service, where I assist clients with their tax filings and manage their accounts. My attention to detail and commitment to providing excellent service have allowed me to build lasting relationships with clients. I am also a Certified Bookkeeper, which enhances my ability to handle financial matters with precision and professionalism.
Experience
Work history, roles, and key accomplishments
Tax Preparer
M&M Tax Service
Dec 2023 - Present (1 year 7 months)
Responsible for preparing tax returns for new and existing clients, managing tax accounts, and providing customer service in an office setting. Duties include answering multi-line phones and assisting clients with inquiries regarding their tax filings.
Tax Preparer
M&M Tax Service
Nov 2023 - Apr 2024 (5 months)
Performed tax preparation duties for clients, ensuring accuracy and compliance while managing tax accounts and providing assistance with inquiries.
Customer Service Agent
Arise
May 2020 - Aug 2023 (3 years 3 months)
Provided customer support to resolve client concerns and needs, ensuring satisfactory resolutions and maintaining high customer satisfaction.
Sales Associate
Waffle House
Dec 2004 - Dec 2022 (18 years)
Served food and provided excellent customer service in various Waffle House locations, maintaining a positive work relationship and ensuring customer satisfaction.
Education
Degrees, certifications, and relevant coursework
UPUniversity of Phoenix
Associate in Healthcare Administration, Healthcare Administration
2009 - 2011
Completed an Associate degree in Healthcare Administration, focusing on the principles of healthcare management, patient care, and administrative practices within healthcare settings.
Availability
Location
United StatesAuthorized to work in
Job categories
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