SM
Open to opportunities

shauna maxwell

@shaunamaxwell

Dedicated tax professional with strong client service skills.

United States

What I'm looking for

I am looking for a role that allows me to utilize my skills in client service and administration while providing opportunities for professional growth.

I am a dedicated tax professional currently working at H&R Block, where I successfully serve over 200 clients annually in tax preparation. My commitment to maintaining exemplary feedback from clients reflects my passion for delivering top-quality service. I have completed a rigorous training program, demonstrating a high level of aptitude, and I excel in processing various levels of personal income tax, including complex files.

In addition to my role at H&R Block, I have gained valuable experience as an office assistant at Monroe County ISD, where I created and maintained files for enrolled youth and assisted in workshop preparations. My administrative skills were further honed during my time at Family Counseling and Shelter Services, where I performed data entry and customer service functions while also creating a donation clothing closet for program recipients. My diverse experience has equipped me with strong organizational and communication skills, making me a valuable asset in any professional setting.

Experience

Work history, roles, and key accomplishments

HB
Current

Tax Professional

H&R Block

Nov 2023 - Present (1 year 7 months)

Successfully served over 200 clients annually in tax preparation, maintaining high feedback. Completed training, built new business, and processed complex personal income tax files efficiently across three locations.

MI

Office Assistant

Monroe County ISD

Sep 2024 - Dec 2024 (3 months)

Created and maintained files for enrolled youth programs and assisted in workshop preparation. Handled a high volume of calls daily and quickly learned new programs. Prepared flawless emails and memorandums.

FS

Administrative Assistant

Family Counseling and Shelter Services

May 2024 - Sep 2024 (4 months)

Performed administrative functions including data entry, filing, and customer service. Maintained accurate records on office activities and clientele. Created a donation clothing closet for program recipients.

BW

Sales Associate

Bath and Body Works

Oct 2023 - May 2024 (7 months)

Consistently met sales goals and assisted customers with shopping questions. Operated cash registers and maintained thorough knowledge of merchandise. Received inventory and maintained efficient floor stock.

Education

Degrees, certifications, and relevant coursework

Henry Ford Community College logoHC

Henry Ford Community College

Associates Degree, Accounting

0
OS

Oscar A. Carlson High School

Diploma

0

Tech stack

Software and tools used professionally

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shauna maxwell - Tax Professional - H&R Block | Himalayas