Open to opportunities

Jacqueline Kyomugisha

@jacquelinekyomugisha

Message

Results-oriented professional skilled in customer support and business development.

Uganda

Message

What I'm looking for

I am looking for a dynamic role that allows me to leverage my customer support and business development skills while contributing to a collaborative team environment.

With over a decade of experience in customer support and business development, I have honed my skills in delivering exceptional service and driving business growth. My background includes roles as a Customer Service Representative and Business Development Specialist, where I successfully managed lead inquiries and fostered strong customer relationships. I am detail-oriented, tech-savvy, and committed to delivering high-quality results.

Throughout my career, I have demonstrated my ability to adapt quickly to new tools and processes, ensuring seamless communication and support for clients. My experience in managing data and utilizing CRM systems like Salesforce and HubSpot has equipped me with the skills necessary to excel in fast-paced environments. I am passionate about leveraging my expertise to contribute positively to any organization.

Experience

Work history, roles, and key accomplishments

Business Development/Demand Generation & Data Entry Specialist

Quizizz

Feb 2023 - Mar 2024 (1 year 1 month)

Managed lead inquiries from marketing campaigns daily, responded to over 200 daily email responses, and maintained data in Salesforce and Outreach. Trained and supervised the Business Development team.

Lead Generation Salesforce Outreach Email Marketing Data Entry Business Development

Holiday Season Customer Service Representative

Cuddle Clones

Oct 2022 - Jan 2024 (1 year 3 months)

Resolved customer issues via live chat, email, and phone. Assisted with order updates and escalated unresolved issues while handling customer inquiries professionally.

Customer Support Live Chat Support Email Support Phone Support Aircall

Customer Service Representative

Hybr

Aug 2023 - Nov 2023 (3 months)

Provided prompt and professional assistance to renters, addressing queries and ensuring a seamless booking experience. Conducted inbound and outbound communication with renters using Zoho.

Customer Support Inbound Outbound Communications Email Support Zoho Live Chat Support Communication Skills

Enrollment Consultant/Sales Specialist

Remote Independent Contractor

Jul 2021 - May 2022 (10 months)

Engaged with clients interested in short-term vacation rentals, managed the sales pipeline in HubSpot, and provided guest communication support through Airbnb using Guesty.

Sales Prospecting HubSpot Client Communication Vacation Rentals Client Engagement Sales Pipeline Management

Accounting Services Consultant

Ministry of Finance, Planning and Economic Development

Jul 2010 - Feb 2021 (10 years 7 months)

Processed financial transactions, managed payments, payroll processing, and financial reporting. Participated in procurement evaluations and ensured accurate supplier master data entry.

Financial Data Payroll Processing Financial Reporting Procurement Accounting Policies Data Entry

Education

Degrees, certifications, and relevant coursework

Oxford Brookes University

Bachelor of Science, Accounting and Finance

2002 - 2005

Studied the principles of accounting and finance, focusing on financial management, reporting, and analysis. Developed skills in financial decision-making and understanding of economic environments.