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Jeronimo Mendez

@jeronimomendez

Customer service advisor and medical interpreter at Teleperformance, interpreting English–Spanish healthcare calls and supporting clear clinical communication.

Colombia

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What I'm looking for

I’m seeking a bilingual customer service, interpreting, or financial services role. I’m available for remote or hybrid work, afternoon shifts, and part-time or full-time roles.

At Teleperformance, I interpreted English–Spanish calls between patients and healthcare providers, using consecutive interpretation and medical terminology. I clarified technical terms and procedures to help prevent miscommunication in clinical encounters.

I followed confidentiality and privacy protocols and obtained informed consent before each session. I also completed interpretation logs, reported incidents, and shared feedback with clinical teams.

At Banco Falabella, I advised customers on product features and alternatives, and processed sales, billing, and digital payments. I recorded customer feedback and provided product information and demonstrations on the sales floor.

Earlier, I served customers at Asadero Papi Quiero Pollo and handled cashier and inventory tasks at Minimercado Gaby. I’m studying Modern Languages at Universidad ECCI, with an emphasis in Administration, and have C1 English proficiency.

Experience

Work history, roles, and key accomplishments

Remote Medical Interpreter

Teleperformance

Jul 2026 - Sep 2026 (2 months)

Interpreted 20-40 calls per day between patients and healthcare providers, applying consecutive interpretation and accurate medical terminology. Prevented miscommunication in clinical encounters by clarifying technical terms and explaining procedures.

Over The Phone Interpreting consecutive interpretation Medical Terminology Confidentiality Cultural Competence Documentation Reporting

Customer Service & Sales Advisor

Banco Falabella

Jul 2025 - Jun 2026 (11 months)

Advised 20+ customers per day on product features, benefits, and alternatives, identifying needs and recommending suitable options. Met activation goals by processing sales, billing, and digital payments accurately.

Customer Service Sales Payment Processing Product Advisory Cross Selling Documentation Reporting

Server

Asadero Papi Quiero Pollo

Dec 2024 - Apr 2025 (4 months)

Served 100+ customers per day across 9 tables, taking orders accurately and advising diners on menu, ingredients, and portions. Coordinated dish delivery between kitchen and bar to keep service timely.

Customer Service Order Taking Cash Handling Payment Processing Coordination

Cashier & Inventory Assistant

Minimercado Gaby

Feb 2023 - Jun 2024 (1 year 4 months)

Served 200+ customers per day at the register, processing cash and card payments quickly and accurately. Managed COP 1,200,000+ in the register, reconciling cash daily and placing supplier orders.

Cash Handling Payment Processing Inventory Control Supplier Orders Customer Service Reconciliations