Jerome Parker
@jeromeparker
Customer-focused digital onboarding and client support specialist with insurance experience.
JamaicaWhat I'm looking for
I am currently pursuing a part-time Associate Degree in Management in Information Systems at the Excelsior Community College which will certainly improve my knowledge and skills. Having completed my secondary education at Donald Quarrie High School, I do have comprehensive knowledge and experience in computer technology, including software programming, the Microsoft Office Suite and other productivity software. These will prove invaluable to operating efficiently within your highly technological environment.
My studies in Building Technology, Information Technology, English A, English B and Mathematics also contributes to my versatility and efficiency as an employee. In addition to my academic studies, I have gained knowledge/description/experience of a New Business Clerk and Imaging Clerk and base knowledge of a Bank Teller.One of my responsibility as a New Business Clerk is to view/process/onboard new clients, where I would check for source of funds, source of wealth and other KYC procedure.
During my tenure at SJLIC (Scotia Jamaica Life Insurance) I was introduced to a number of systems which include Ingenium, Nas, Kofax, Radar (On-Demand) and Pend Tracking. I was given a sound knowledge of how these system works and how to manipulate them as well. I am accepted and respected by all members of staff with whom I interacted and this will translate into my new encounters in a new position. I am also competent in the use of Microsoft Word, Excel, Outlook, Access, Power Point and Lotus Notes.
I’ve also garnered a vast amount of experience in the Customer Service field as well where I’ve spent one (1) year and four (4) months and as a Customer Support Ambassador at Sutherland Global Services on the Airbnb Program in Kingston. During this tenure I transitioned from Community Education Specialist to Direct Supper Host Support Specialist. Over those three roles, I was responsible to answer inbound calls, respond to inbound messages and emails from customers. I was responsible to process refunds, assist customer booking on Airbnb, signing up for an Airbnb Account as a guest or host.
Experience
Work history, roles, and key accomplishments
BSMaintain and review retail and investment account applications, approving or rejecting submissions to ensure compliant digital onboarding processes.
Construction Laborer
Decam Construction and Roofing
May 2023 - Mar 2024 (10 months)
Performed concrete mixing, cutting, vibrating and site clean-up tasks, and handled packing and movement of construction materials to support roofing and premix projects.
Client Support Specialist
Ibex Global
Jan 2023 - May 2023 (4 months)
Processed refunds and assisted clients with job postings and budget management, ensuring timely resolution of client account and billing issues.
Customer Service Associate
Collective Solutions
Aug 2022 - Nov 2022 (3 months)
Handled inbound calls for Amazon Retail operations, processing refunds, returns and replacements, tracking orders and educating customers on products and services.
Account Associate
Sutherland Global Services
Apr 2021 - Aug 2022 (1 year 4 months)
Resolved user issues for Airbnb, including cancellations, refunds, payouts and reservation alterations, facilitating mediation between users to restore service.
Insurance Advisor
Chancellor Insurance Agency
Nov 2020 - Apr 2021 (5 months)
Prospected and sold insurance policies to new clients, driving new business and expanding the agency's client base through direct sales efforts.
Independent Contractor
Scotia Jamaica Life Insurance Company
Feb 2018 - Nov 2020 (2 years 9 months)
Handled packaging of beneficiary statements, document scanning/indexing, new business processing, reconciliations and module validation supporting operations and market risk functions.
Inventory Clerk (Intern)
Kingston Bookshop
Jun 2017 - Oct 2017 (4 months)
Managed inventory tasks including placing and receiving orders, updating inventory records and assisting customers to maintain store operations during summer internship.
Assistant System Administrator
Donald Quarrie High School
Feb 2016 - Sep 2016 (7 months)
Assisted maintenance of ~100 computers across three labs, performing software installation, troubleshooting and general IT support for staff and students.
IT Summer School Teacher
Donald Quarrie High School
Jul 2016 - Aug 2016 (1 month)
Taught basic information technology concepts to first and second form students, developing lesson plans and delivering hands-on instruction.
Education
Degrees, certifications, and relevant coursework
College of Insurance and Professional Studies
Ordinary Long-Term (OLT), Insurance / Professional Studies
2020 -
Enrolled in the Ordinary Long-Term (OLT) program in insurance and professional studies beginning October 2020.
Donald Quarrie High School
High School Diploma (CSEC/CXC), Secondary Education
2011 - 2014
Activities and societies: ISSA Under-16 Schoolboy Football, Manning Cup Football Team (2013), Choir, Track and Field
Completed secondary education with CSEC/CXC subjects including Mathematics, English A, English B, Information Technology, and Building Technology; received multiple awards for outstanding performance.
Johnathan Grant High School
High School Attendance, Secondary Education
2009 - 2010
Attended secondary school at Johnathan Grant High School in Spanish Town from September 2009 to December 2010.
Availability
Location
JamaicaAuthorized to work in
Job categories
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