Open to opportunities

Jermaine Dunbar

@jermainedunbar

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Dynamic service delivery professional with 20+ years of experience.

United States

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What I'm looking for

I seek a role that values strong leadership and teamwork, focusing on operational excellence and customer satisfaction.

I am a dynamic and detail-oriented service delivery professional with over 20 years of experience managing high-volume operations in food service, customer service, and procurement environments. My proven ability to lead cross-functional teams and streamline ordering systems has been instrumental in maintaining supplier relationships and implementing SOPs that drive quality and efficiency.

Throughout my career, I have been recognized for my exceptional communication skills and quick problem-solving abilities. I take pride in my hands-on leadership style, which balances strategic execution with frontline service delivery. My experience ranges from overseeing kitchen operations as a Corporate Chef to managing compliance with USDA/CACFP guidelines as a Café Manager, showcasing my versatility and commitment to excellence in every role.

Experience

Work history, roles, and key accomplishments

Corporate Chef / Ops Lead

The Penny Group

Mar 2024 - May 2025 (1 year 2 months)

Oversaw end-to-end kitchen and FOH/BOH operations across multiple units, maintaining vendor relationships and tracking procurement performance to control costs. Fielded customer escalations and coordinated daily financial checkouts, traveling frequently to monitor and audit units for food safety and service delivery standards.

Vendor Management Procurement Food Safety Operations Management Customer Service Team Leadership Quality Assurance

Café Manager

Cedars School

Dec 2023 - Mar 2024 (3 months)

Managed procurement and ensured compliance with USDA/CACFP guidelines, handling special dietary accommodations and adjusting inventory accordingly. Ensured accurate portioning and adherence to nutrition standards for all meals served.

Procurement USDA CACFP Compliance Inventory Management Nutritional Standards Food Service Management

Merchandising Team

The Home Depot

Aug 2023 - Dec 2023 (4 months)

Supported promotional procurement execution and liaised between marketing and store-level teams. Ensured pricing accuracy and inventory availability for various products.

Promotional Procurement Inventory Management Pricing Accuracy Retail Operations

Culinary Consultant

Putt Nation

Feb 2023 - Apr 2023 (2 months)

Built operational launch systems, including equipment setup and staff training. Designed Standard Operating Procedures (SOPs) and regulatory checklists to ensure smooth and compliant operations.

Operational Launch Equipment Staff Training SOP Development Regulatory Compliance Project Management

Culinary Consultant

RocSouth

Sep 2022 - Feb 2023 (5 months)

Spearheaded operations revamp for DPH compliance, implementing new inventory and vendor management systems. This initiative significantly improved operational efficiency and adherence to health regulations.

DPH Compliance Inventory Management Vendor Management Process Improvement

Executive Chef / Operations Lead

Alluvia

Sep 2010 - Oct 2021 (11 years 1 month)

Directed all Back-of-House (BOH) procurement and vendor relations, creating and pricing menus while managing food cost KPIs. Trained staff on invoice validation and inventory control to optimize financial performance.

BOH Operations Procurement Vendor Relations Staff Training Invoice Validation

Guest Services / Front Desk

Simpsonwood Conference Center

Aug 1999 - Nov 2006 (7 years 3 months)

Delivered high-touch guest support and coordinated group reservations. Resolved client concerns efficiently, ensuring a positive experience for all guests.

Group Reservations Client Relations Problem Solving Customer Support