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Jeremy User

@jeremyuser9

Operations Manager at First Watch who improved service workflows, contributing to 28% sales growth and reducing guest check times by 60%.

United States

Message

What I'm looking for

I’m seeking an operations, business support, or process-improvement role outside day-to-day restaurant-location management, where I can apply my experience improving performance and coordinating operational work.

At First Watch, I oversee daily front- and back-of-house operations and use performance information to identify gaps and coordinate corrective action. By reinforcing operational execution and focusing the team on performance priorities, I contributed to 28% sales growth and reduced guest check times by 60%.

I’ve also handled more than 200 guest recoveries, resolving service issues and supporting guest retention. I use POS systems and operational reporting tools to review business activity and support day-to-day decisions.

At Bob Evans, I supported service execution, staffing, and operating standards for a restaurant generating approximately $3.75 million in annual sales. Earlier, as Back-of-House Supervisor at Red Lobster, I coordinated kitchen workflow and helped onboard staff while reinforcing food-preparation, safety, and operating procedures.

Experience

Work history, roles, and key accomplishments

Current

Operations Manager

Current

First Watch

Jan 2019 - Present (7 years 9 months)

Oversee daily restaurant operations across front- and back-of-house workflows, balancing staffing, service demands, food quality, cleanliness, and execution standards. Contributed to sales growth, reduced guest check times, and handled over 200 guest recoveries.

Operations Management Staffing Service Operations POS systems Performance Monitoring Corrective Actions SOP Driven Execution Guest Recovery

Assistant General Manager

Bob Evans

Jan 2016 - Dec 2019 (3 years 11 months)

Supported operations at a restaurant generating approximately $3.75 million in annual sales, with responsibility spanning service execution, staffing, and daily operating standards. Coordinated front- and back-of-house priorities and supported employee onboarding and training.

Operations Management Staffing Training Service Execution Quality Standards Workflow Coordination

Back-of-House Supervisor

Red Lobster

Jan 2009 - Dec 2016 (7 years 11 months)

Coordinated kitchen workflow during high-volume service, maintaining task sequencing, timing, food quality, and sanitation standards. Communicated priorities across kitchen staff and helped onboard staff while reinforcing food-preparation and safety procedures.

Kitchen operations Workflow Coordination Lebensmittelqualität Sanitation Corporate Trainer Safety Procedures