jeremy Langerak

Responsible for the daily operations of the customer service team (20 fte). Review the service delivered to the contracted service level agreements with the customers; collect, analyses, and report supplier performance metrics. Work on various programs aimed at increasing compliance to the contractual agreements.

Responsible for the daily operations for the project team (120 fte). During this period, a tremendous focus on customer experience and know your customer. Building client trust and continues improvements were daily tasks including, but not limited, for engagement, Client relationship, internal stakeholder management and daily SLA and KPI targets.

Responsible for the knowledge transfer team between the Netherlands and Czech Republic. Implementing a new ticketing system to further explore and discover the possibilities of reducing the clients tail spend. Moreover, responsible for the continuously improvement team related to automate the day-to-day operations.

Responsible for the operation within the Bangalore, Bratislava, and Dalian HR procurement services team of 25 FTEs. Responsible to make operations run efficiently and effectively to achieve SLA targets and maintain the appropriate controlled environment. Responsible for managing Delivery Centre based support services for the client including Sourcing and Assisted Buying, Contract Management, Vendo

Responsible for the day-to-day operations within the Bratislava HR procurement services team of 19 FTEs is run efficiently and effectively to achieve SLA targets and maintain the appropriate control environment. Including Client stakeholder management, Reporting and Analyzes

Hotel Casa 400 is with 400 rooms the largest 3 star hotel in Amsterdam.
Responsible for the restaurant, large cosy bar, coffee corner, large sun deck, and for the conference centre with 11 meeting rooms.
Responsible for the administration, commercial guest approaching, staff management and purchase.

Responsible for the Market cafe, Italian restaurant and the Pancake house on the Market Dome.
Direct report to the catering and retail manager.
Responsible for a team of 4 floormanagers en 35 co workers.
Responsible for the cost of sales , expenditure per overnight and the productivity per hour.
Controll of the daily administration
Because of reorganization didn´t get a prolongation of my contra

As a purser you are the representative of the company.
Responsible for the whole ship together with the captain.
Responsible for a team of 35 international crew members.
Financial administration and procedures, housekeeping, restaurants, bars, kitchen, excursions and customs formality´s.
Direct report to the headoffice.
Sailing on the european rivers.

Responsible for the daily progress during the shift.
Controle of the financial procedure, take care of a correct check in and check out and his preparation.
Take care of guest regristration, reservations, policies and procedure. Also the standards of performance.
Responsible for a team of 20 co workers.
Direct report to the reception manager

Dutch, commercial practice, art history,botanist and flower arranging.

Dutch, English , mathematics, chemistry,Commercial practice, flower arranging and food - technology.