jeremy guillen
@jeremyguillen
Dedicated customer service professional with experience in tax processing and security.
What I'm looking for
I am a highly motivated and detail-oriented individual with a strong background in customer service, tax processing, and security. With experience in working with various organizations, including KPMG, Santander Bank, and Amica Mutual Insurance, I have developed a unique ability to efficiently solve problems, multitask, and prioritize time-sensitive assignments.
In my previous roles, I have consistently demonstrated excellent communication skills, both verbal and written, and have a proven track record of meeting production goals and establishing customer trust and respect. I am also skilled in de-escalation tactics, team collaboration, and multitasking, making me an asset to any organization.
In addition to my professional experience, I have also pursued certifications in Customer Solutions and Technical Assistance, Cyber Security Analyst, and am currently working towards an Associate degree in General Studies. I am excited to leverage my skills and experience to make a positive impact in a new role.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Santander Bank
Sep 2021 - Feb 2022 (5 months)
Efficiently solved member problems, maintained privacy of account information, and followed up to ensure problems were resolved.
Customer Service Representative
Amica Mutual Insurance
Feb 2021 - May 2021 (3 months)
Exhibited comprehensive verbal and written communication, problem-solved in a fast-paced environment, and consistently met production goals.
Security Guard
Nova Farms
Jan 2020 - Feb 2021 (1 year 1 month)
Maintained customer comfort and safety, verified personal documentation, and quickly responded to emergency situations.
Security Guard
Allied Universal
Jan 2017 - Jan 2020 (3 years)
Completed monthly training courses, wrote detailed security reports, and kept management up-to-date on building activity.
Tax Processor
Kpmg
Jan 1970 - Jan 1970 (0 months)
Collected financial records, inputted data into tax return software, and collaborated with team to devise long-term tax plan strategies.
Education
Degrees, certifications, and relevant coursework
jeremy hasn't added their education
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