Jeremy Griffith
@jeremygriffith
I lead compliance-focused healthcare and telecom programs that improve performance, training, and operational processes.
United StatesWhat I'm looking for
I've led healthcare program operations at Elevance Health, coaching teams on KPIs, conducting quality audits, and serving as a subject matter expert for specialized campaigns and projects.
I managed a department-wide HIPAA/TCPA training initiative that reduced quality-related issues by 20% within six months. I also introduced SMART-goal performance plans that helped all active participants reach or exceed expectations within six months.
Earlier at Intellisource/Verizon, I supervised Wireline, Equipment, and Data Fraud teams, monitored fraudulent phone activity, and developed reporting metrics for the Data Fraud department from scratch. A team-building incentive I created increased productivity by approximately 30%.
I'm focused on practical process improvements, compliance training, clear communication, and helping teams adapt quickly to new policies and performance expectations.
Experience
Work history, roles, and key accomplishments
Managed team operations and performance oversight, including coaching on KPIs and conducting quality audits. Acted as subject matter expert for specialized campaigns and projects, ensuring compliance with HIPAA and TCPA regulations.
Education
Degrees, certifications, and relevant coursework
Southern New Hampshire University
Communications
Completed coursework in Communications.
Salt Lake Community College
Computer Science
Completed coursework in Computer Science.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
Skills
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