I supported Bybit Fintech users with KYC, P2P, cryptocurrency, fiat transactions, Spot Trading, Derivatives, Convert, account functionality, and transaction concerns, delivering accurate, timely, and compliant resolutions.
As a freelance Executive Assistant at Twoconnect, I provide scheduling, communications, document management, and technical customer support for executives. I also work closely with developers to coordinate software enhancements, gather feedback, and support project timelines.
Across TaskUs, Zoom, Coinbase, Concentrix, Convergys, iQor, Infinity Support, and Asurion, I've handled escalations, billing, retention, sales, and multi-channel customer support. As an Operations Supervisor, I led teams of 10–20 members, coached performance, and delivered training to maintain service quality and KPIs.
