Jeremy Brancheau

I've led knowledge programs at ICE Mortgage Technology, curating and moderating enterprise knowledge while partnering with Engineering and Product to identify and resolve knowledge gaps.

I created a Customer Success reporting suite and built an Error Message self-service tool in Coffi and Tableau. I also led knowledge migrations for Simplifile and Project Phoenix, developed the weekly “Tips from the Tech” program, and established recurring knowledge audits across Salesforce, Tableau, Coffi, JIRA, and Confluence.

At Mills Marketing, I manage client relationships and multi-channel marketing campaigns, serving as the connection between clients and creative teams. My work has increased annual billings by more than 11% in the first year, supported retention through proactive planning, and included multiple HubSpot website launches.

I'm KCS v6 certified and a Certified Scrum Master, bringing knowledge lifecycle management, reporting, project delivery, coaching, and relationship management to financial and technology organizations.