Jeremiah Hrebicek
@jeremiahhrebicek
I lead business systems teams, improving Salesforce delivery, performance analytics, and technology operations.
United StatesWhat I'm looking for
At West Shore Home, I lead a Business Systems Project Team supporting Salesforce administrators, developers, and business analysts. I focus on hiring, performance analytics, career growth paths, and Jira platform support.
Previously at RL Canning and Honeywell, I led IT service delivery and infrastructure operations for remote teams, completing more than 60 projects across the United States and Canada. I delivered PC deployments, disaster recovery plans for seven campuses, executive reporting, and process improvements that helped achieve 98% SLA compliance.
My interest in technology began with a Commodore 64 and still shapes how I approach IT: with care for the electron, the switch, and the beauty of the baud. I bring that passion to coaching teams, strengthening operations, and building reliable systems.
Experience
Work history, roles, and key accomplishments
In my role, I get to work with an amazing team of Salesforce Admins, Developers and Business Analysts. My focus is on hiring top talent, optimizing team performance through analytics and helping the team with their growth paths. I also get to support the department with managing parts of the Jira platform.
In my role as the Information Technology Service Delivery Team Lead at RL Canning, I oversaw IT infrastructure operations for a remote team, ensuring the successful completion of over 60 projects across the U.S. and Canada. Leveraging Agile and Waterfall methodologies, I led a significant PC deployment project to eliminate legacy OS vulnerabilities and implemented disaster recovery plans for seven
Service Delivery Coordinator at Honeywell - Workplace Support Services
Mar 2020 - Apr 2021 (1 year 1 month)
In my role as a Service Delivery Coordinator at Honeywell - Workplace Support Services, I focused on developing real-time dashboards and executive reports to track key IT metrics and drive process improvements. By coaching and mentoring my regional team, we achieved an impressive 98% SLA compliance. Additionally, I led key initiatives in executive-level risk reporting and process optimization effo
Service Delivery Level III - Site IT Focal at Honeywell - Global Site Support
Aug 2017 - Mar 2020 (2 years 7 months)
In my role as Service Delivery Level III - Site IT Focal at Honeywell - Global Site Support, I coached my team to maintain a high customer service score and successfully led a large-scale migration project to improve communication efficiency. By implementing Nexthink health checks, we exceeded IT leadership goals and ensured optimal system performance.
Senior IT Analyst - Site IT Focal at Honeywell - Infrastructure Run Support
Feb 2011 - Aug 2017 (6 years 6 months)
In my role as a Senior IT Analyst at RL Canning, I served as the Site IT Focal at Honeywell - Infrastructure Run Support in the Greater Phoenix Area. I coordinated IT audits, security assessments, and new hire onboarding for remote employees. My role served as a critical escalation point between stakeholders and IT vendors, ensuring smooth operations and compliance. I developed strong communicatio
I provided hands-on IT consulting services for small businesses in Phoenix, Arizona Area. My responsibilities included managing desktop support, network setups, and secure server configurations for third-party software integrations. I ensured that clients had reliable IT systems to support their operations efficiently.
Information Technology Staff
May 2005 - Oct 2010 (5 years 5 months)
I provided hands-on IT consulting for small businesses, managing desktop support, network setups, and secure server configurations for third-party software integrations at The Law office of Struckmeyer and Wilson in Phoenix, Arizona. My role involved ensuring seamless IT operations, enhancing cybersecurity measures, and optimizing network performance to support the firm's daily activities.
Education
Degrees, certifications, and relevant coursework
ISC2
Systems Security Certified Practitioner (SSCP)
Issued Oct 2020 · Expired Oct 2023
Certification Partners
Site Development Associate
Issued Feb 2020
CompTIA
CompTIA Network+
Issued Jan 2020 · Expired Jan 2023
CIW Iran
Certified Internet Webmaster Web Security Associate
Issued Jul 2020
AXELOS Global Best Practice
ITIL Foundation
Issued Jan 2019
CompTIA
CompTIA A+
Issued Jul 2019 · Expired Jul 2022
CompTIA
CompTIA Project+
Issued Jul 2019 · Expired Jun 2022
CompTIA
CompTIA Security+
Issued Aug 2019 · Expired Aug 2022
Offensive Security
OSWP
Issued Oct 2015
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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