At RL Canning, I provide technical support to teachers and CPS staff, troubleshooting devices, account access, and connectivity issues. I diagnose and document incidents and service requests in ServiceNow, escalating complex issues in line with SLAs.
I guide end users through Aspen and technical support guides, offering step-by-step instruction and self-service solutions. I also provide remote, multi-channel support and maintain accurate service records.
At Brave Thinking Institute, I supported coaches and members with account access, payment concerns, onboarding, and virtual event participation. I handled tickets through Zendesk and Keap, prioritized urgent cases, and worked to meet SLA targets.
At Sensormatic, I provided advanced support for connectivity, hardware, and access issues, and coordinated with field technicians on device installations and repairs. Earlier, at North Center Animal Hospital, I coordinated appointments and surgical bookings, handled billing and scheduling issues, and trained new staff on systems and documentation.
