Erick Guacamaya
@erickguacamaya
I improve SLA compliance, reduce operational risk, and stabilize enterprise accounts through structured security and program operations.
United StatesWhat I'm looking for
I've improved SLA compliance and restored operational stability for enterprise accounts at RICOH, where I align service agreements to client needs, resolve high-risk escalations, and standardize workflows to reduce recurring issues.
Previously at Stanford Health Care, I supported HIPAA-aligned audits and compliance checks, coordinated clinical support workflows, managed regulated-material vendors, and trained more than 30 staff on compliant procedures and documentation.
Across Canon Business Solutions and Administrative Resource Options, I managed multi-site operations, audits, staffing, escalations, and contract requirements. I restored failing accounts, led teams of up to nine employees, managed 21 accounts, and achieved an 85% contract renewal success rate at Canon.
I'm expanding my cloud and security capabilities through hands-on technical consulting, Security+, Network+, ITIL v4, Scrum, and Google Cloud Professional Cloud Architect preparation.
Experience
Work history, roles, and key accomplishments
Improved SLA compliance by aligning contracts to actual client needs across multi-site environments. Resolved high-risk escalations and restored operational stability for critical enterprise accounts.
Independent Technical Program Consultant
Self Employed
Jun 2023 - Aug 2025 (2 years 2 months)
Built secure remote-work environments and modernized small-business IT operations. Configured networks, access controls, and foundational security practices for new businesses.
Supported HIPAA-aligned audits, compliance checks, and supply chain accuracy. Coordinated cross-departmental workflows to ensure clinical teams met operational standards.
Operations Improvement Manager
Associated Window Cleaning
Feb 2019 - Jan 2020 (11 months)
Implemented Jobber to modernize scheduling, documentation, and communication workflows. Reduced operational risk by digitizing manual processes and improving data accuracy.
Account & Operations Manager
Administrative Resource Options
May 2015 - Dec 2017 (2 years 7 months)
Managed operations across 21 accounts and ensured SLA compliance across all sites. Conducted site audits and enforced contract requirements to reduce service gaps.
Restored failing accounts and improved SLA performance across multiple enterprise sites. Delivered Level 1–2 technical support and coordinated compliance-aligned service delivery.
Education
Degrees, certifications, and relevant coursework
Western Governors University
Bachelor of Science, Information Technology Management
Pursuing a Bachelor of Science in Information Technology Management, expected to graduate in June 2027.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Interested in hiring Erick?
You can contact Erick and 90k+ other talented remote workers on Himalayas.
Message ErickGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
