At RWE Clean Energy, I support approximately 3,000 employees and more than 8,000 managed endpoints across corporate offices and operational sites. I diagnose complex issues, identify root causes, and connect end users with infrastructure, networking, application, vendor, and leadership teams.
I improve enterprise support through data analysis, workflow design, and project coordination. I built a PowerShell workflow integrating hardware data with ServiceNow and SCCM, removed more than 200 inactive mobile lines to reduce annual costs by approximately $102,000, and coordinated technology delivery for a major Chicago office expansion.
Previously at Perspectives Charter Schools, I supported multi-campus technology operations, administered Google Workspace and endpoint environments, upgraded wireless infrastructure, and turned recurring support trends into training and documentation.
