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Jenny Kanellea

@jennykanellea

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I deliver remote operations and admin support with customer-first excellence and 8+ years' experience.

Greece

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What I'm looking for

I am looking for a remote operations or administrative role where I can bring my 7+ years of experience to a team that actually values it. But beyond the role itself, the company matters to me just as much. I am drawn to organisations that are ethical and genuinely appreciate what each person brings to the table.

I’m an organised, detail-oriented operations and administration professional with 8+ years of experience across higher education, retail, and non-profit environments. I’m known for managing high-volume workloads, communicating clearly between teams, and maintaining high service standards independently or as part of a team.

For nearly 8 years at Newcastle University, I provided operational and administrative support across multiple departments—transitioning smoothly from on-site work to fully remote and then to hybrid during COVID-19. I handled incoming enquiries using standard operating procedures, escalated complex cases appropriately, and maintained accurate databases, intranets, and records.

I also manage end-to-end logistics for events, including coordinating travel bookings, accommodation, and expense processing for 20–30 students per cycle. I support academic committees and working groups with room bookings, catering coordination, paper circulation, and mailing list management, while processing purchasing through Business Credit Card and online procurement systems.

Beyond university operations, I’ve led people and delivery through roles including Acting Store Manager (supervising a team of 5–6) and Musical Director & Operations Lead—rebuilding choir operations from scratch, securing venues, coordinating schedules and performances, and moving sessions fully online during COVID-19. I bring a calm, proactive approach to fast-paced environments, with strong comfort across multiple systems and tools.

Experience

Work history, roles, and key accomplishments

Musical Director & Operations

Singing Stellas Choir

Jul 2019 - May 2025 (5 years 10 months)

Rebuilt choir operations from scratch after cancellation of a 14-year venue programme, securing a new venue and negotiating payment terms. Owned annual programme planning and delivery, serving as the single point of contact for venues, performers, and participants while transitioning sessions to fully online delivery during COVID-19.

Venue Sourcing Programme Planning Stakeholder Management

Operations Assistant

Newcastle University

Oct 2017 - May 2025 (7 years 7 months)

Provided operational and administrative support across multiple university departments, transitioning smoothly from on-site to remote work during COVID-19 and then to a hybrid model while maintaining service standards. Managed end-to-end logistics for an annual international student event, coordinating travel, accommodation, and expense processing for 20–30 students per cycle.

Event Logistics Customer Enquiries (SOP Driven)

Acting Store Manager

Kiko Milano

Nov 2015 - Oct 2017 (1 year 11 months)

Acted as supervisor/acting store manager during staff shortages, overseeing a team of 5–6 and allocating daily tasks to keep performance on track against hourly sales targets. Managed store opening/closing including till operations, float, banking, and end-of-day reporting, while maintaining stockroom organization and visual merchandising standards.

Team Supervision Sales Targets Customer Service Banking & End Of Day Reporting Visual Merchandising Microsoft Office

Quality Control Assistant

Juliette Armand

Oct 2010 - May 2011 (7 months)

Performed product quality checks against company standards in a fast-paced production environment, maintaining high accuracy with minimal supervision. Managed workload independently to meet targets and deadlines.

Quality Assurance