Open to opportunities

Jennifer Ruaya

@jenniferruaya

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Knowledgeable customer service professional with IT industry experience.

Philippines

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What I'm looking for

I seek a role that values customer satisfaction and offers growth opportunities.

I am a dedicated customer service professional with a Bachelor of Science in Information Systems from the Technological Institute of the Philippines. With extensive experience in the BPO and IT industries, I am motivated to maintain customer satisfaction and contribute to company success. My background includes roles as a Customer Support Agent and Junior Implementation Consultant, where I honed my skills in communication, problem-solving, and technical support.

In my recent role as a Virtual Assistant Freelancer, I have successfully managed various tasks, including sourcing promotional items, creating presentations, and updating online websites. My experience at Bloomeroo as a Seasonal Customer Service Representative has further enhanced my ability to handle high volumes of customer inquiries across multiple channels, ensuring prompt and effective resolutions. I pride myself on my analytical skills and my commitment to delivering exceptional customer service.

Experience

Work history, roles, and key accomplishments

Current

Seasonal Customer Service

Current

Bloomeroo

May 2023 - Present (2 years 1 month)

Delivered customer support by managing inquiries through various channels, resolving issues, and ensuring customer satisfaction. Handled high volumes of calls, emails, and chats effectively.

Customer Support Problem Solving Shopify

Virtual Assistant

Freelance

Jun 2021 - May 2024 (2 years 11 months)

Provided virtual assistance to clients by sourcing promotional items, creating presentations, and managing online content. Handled administrative tasks and maintained virtual files efficiently.

Virtual Assistance Shopify

Customer Support Agent

Eisfoder Consulting Enterprise

Sep 2019 - Feb 2021 (1 year 5 months)

Responded to customer queries via email and chat, providing technical support for home devices and assisting customers in utilizing specific features.

Technical Support Email Communication Chat Support

Junior Implementation Consultant

HDI System Technologies

Jan 2016 - Jan 2019 (3 years)

Served as a liaison between clients and the development team, actively participating in requirement gathering and ensuring system readiness for implementation.

Requirement gathering System Implementation Communication Skills Project Coordination

Technical Support Representative

Stream/Convergys

Feb 2014 - Jan 2016 (1 year 11 months)

Provided technical support for internet and phone services, resolving issues for clients on various accounts including Accenture and DIRECTV.

Technical Support Customer Service Phone Support

Education

Degrees, certifications, and relevant coursework

Technological Institute of the Philippines

Bachelor of Science, Information Systems

2012 - 2016

Knowledgeable and dedicated customer service professional with extensive experience in BPO and IT industry. Motivated to maintain customer satisfaction and contribute to company success.