Jennifer Cole
@jennifercole
Experienced commercial insurance account manager focused on client-centered service.
United StatesWhat I'm looking for
I am an emotionally intelligent insurance professional with 10+ years supporting commercial and personal lines, licensed across multiple states and experienced in remote and high-volume client service. I deliver thoughtful communication, clear organization, and proactive solutions, having run a commercial department and handled quoting, renewals, endorsements, COIs, audits, and claims.
I work effectively with CRM systems (ImageRight, EZLynx, EPIC) and maintain meticulous documentation and compliance across jurisdictions. I am eager to contribute to values-driven teams or freelance clients who need compassionate, responsive account management and remote-ready support.
Experience
Work history, roles, and key accomplishments
Licensed Insurance Agent
Everise
Apr 2025 - Jun 2025 (2 months)
Delivered empathetic remote client support for personal lines policyholders, resolved inquiries via CRM with compliance to state regulations, and maintained accurate documentation across a high-volume caseload.
Account Manager
Foundation Risk Partners
Jul 2022 - Oct 2022 (3 months)
Processed renewals, endorsements, and Certificates of Insurance, maintained accurate policy records in ImageRight, and supported regional clients across industries with timely service.
Account Manager
Julian Summers Insurance Agency
May 2021 - Nov 2021 (6 months)
Quoted, submitted, and bound commercial policies while completing state compliance forms accurately and managing policy data and certificates of insurance using EZLynx and EPIC.
Commercial Account Manager
Silver Star Insurance Agency
Sep 2013 - Apr 2018 (4 years 7 months)
Ran the commercial department end-to-end from quoting to policy issuance, managed carrier and client relationships during audits and claims, and oversaw payments, endorsements, and compliance.
Education
Degrees, certifications, and relevant coursework
American Commercial College - Lubbock
Associate degree, Computerized Accounting
1993 - 1993
Completed an Associate degree program in Computerized Accounting focused on accounting systems and practical bookkeeping techniques.
Availability
Location
United StatesAuthorized to work in
Job categories
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