At Mr & Mrs Smith, I manage hotel partnership support for more than 330 hotels across the U.S., Canada, Caribbean, and Latin America, including 63 key accounts. I work with partners including IHG Hotels and British Airways to resolve reservation, pricing, availability, and connectivity issues while improving rate competitiveness and revenue.
At Kimpton Hotel Wilshire, I led business travel and group sales through prospecting, site tours, proposals, contract negotiations, and event logistics. I also supervised front office operations, coordinated VIP and group stays, and supported a team of five Front Office Agents.
Across ResortPass, Oasis Collections, and I Live Global, I've built B2B, B2C, and VIP client relationships, managed guest communications and escalations, negotiated commercial terms, and coordinated complex reservation and concierge logistics in the U.S., Brazil, and Latin America.
