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Jennifer Mgbachi

@jennifermgbachi

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Customer Service Representative at DCS (Damart), resolving UK client inquiries and troubleshooting platform issues.

Nigeria

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What I'm looking for

I'm seeking remote customer support work where I can assist international clients, resolve inquiries, and contribute to reliable support operations.

At DCS (Damart), I serve as a primary point of contact for UK-based clients, resolving inbound inquiries by phone and email. I document interactions and system logs in secure Citrix environments.

I troubleshoot platform discrepancies and escalate complex technical issues to engineering teams, then follow up with customers to verify resolution.

At Express Realtor, I managed customer intake pipelines in HubSpot CRM and supported clients with account issues and onboarding. I also maintained tracking spreadsheets and data logs to keep records current.

At Supermart.ng, I supported order changes, delivery inquiries, and payment disputes. I worked with operations teams to resolve logistics anomalies, reducing transaction fulfillment overlaps by 15%.

Experience

Work history, roles, and key accomplishments

Current

Linguistic Data Support & Inbound Specialist

Current

DCS (Damart)

Jan 2026 - Present (10 months)

Serves as the primary point of contact for UK-based clients, resolving inbound inquiries via phone and email. Documents interactions in secure Citrix environments and escalates technical issues to engineering teams.

Customer Support Inbound Calls Email Support Citrix Troubleshooting Escalation Management Documentation

Data Qualification & Virtual Assistant

Express Realtor

Jun 2024 - Jan 2026 (1 year 7 months)

Managed high-volume customer intake pipelines within HubSpot CRM, processing account documentation and client data records. Communicated with clients via email support workflows to resolve account issues and streamline onboarding.

HubSpot Data Entry Email Support Spreadsheets Documentation Client Communication

Data Annotation & Support Associate

Supermart.ng

Jan 2021 - Feb 2023 (2 years 1 month)

Directed multi-channel order lifecycles, addressing order modifications, delivery inquiries, and payment disputes. Collaborated with operations teams to resolve logistics anomalies, reducing fulfillment overlaps by 15%.

Order Management Customer Support Logistics Dispute Resolution Communication Skills Collaboration

Education

Degrees, certifications, and relevant coursework

Federal University of Petroleum Resources (FUPRE)

Bachelor of Engineering, Chemical Engineering

Bachelor of Engineering in Chemical Engineering, developing advanced analytical problem-solving skills, structured research methodologies, and quantitative documentation practices.