Sydney Gholston
@sydneygholston
Customer-focused healthcare professional with expertise in patient support.
United StatesWhat I'm looking for
I am a dedicated healthcare and administrative professional with a strong focus on delivering exceptional customer service. My experience spans high-volume call handling, insurance claims processing, and electronic health record (EHR) management. I pride myself on providing empathetic, solution-oriented support to patients and clients in both clinical and remote settings.
Throughout my career, I have developed strong multitasking, communication, and documentation skills. In my role as a Personal Health Assistant at Converging Health, I successfully managed inbound and outbound patient calls, ensuring seamless care coordination and appointment scheduling. My time as a Medical Scribe at Texas Center for Urology further honed my ability to accurately transcribe provider-patient encounters and support billing workflows efficiently.
With a Bachelor's in Counseling and Addiction Recovery Sciences, I am eager to contribute to a mission-driven team that prioritizes excellent customer service and improving health outcomes. I am committed to utilizing my skills in a dynamic environment where I can continue to grow and make a positive impact.
Experience
Work history, roles, and key accomplishments
Personal Health Assistant
Converging Health
Oct 2024 - Present (1 year 2 months)
Responded to a high volume of inbound and outbound patient calls in a remote setting, delivering personalized assistance on care coordination, appointment scheduling, and wellness goals. Resolved insurance-related inquiries and collaborated with case managers to ensure seamless follow-up care.
Medical Scribe
Texas Center for Urology
Jul 2023 - Present (2 years 5 months)
Accurately transcribed provider-patient encounters into EHRs during real-time clinical sessions. Verified patient histories, test results, and insurance details to support smooth billing workflows.
Human Resource Volunteer
UMC Health System
Jan 2023 - Present (2 years 11 months)
Supported onboarding and internal communications, demonstrating discretion and administrative skills in a fast-paced HR environment. Interacted with patients and clinical staff, answered call lights, and ensured patient needs were communicated to nurses promptly.
Hospital Volunteer
Medical City Fort Worth
Jun 2022 - Present (3 years 6 months)
Welcomed patients and visitors, provided directions, and responded to questions to enhance the patient experience through supportive communication and customer-first service.
Pharmacy Technician
Walgreens
May 2021 - Present (4 years 7 months)
Handled patient inquiries, processed insurance claims, and resolved billing issues in a fast-paced retail setting. Delivered exceptional customer service by explaining medication instructions and insurance co-pays.
Education
Degrees, certifications, and relevant coursework
Texas Tech University
Bachelor's in Counseling and Addiction Recovery Sciences, Counseling and Addiction Recovery Sciences
Grade: Cum Laude
Activities and societies: President's List (Fall 2022); Dean's List (Spring 2022, 2021, 2020)
Completed a Bachelor's degree in Counseling and Addiction Recovery Sciences. Achieved Cum Laude honors and was recognized on the President's List and Dean's List multiple times.
Tarrant County College
Associate in Arts, Arts
Activities and societies: Honors List (Spring 2019, Spring 2018, Spring 2017, Spring 2016, Fall 2015)
Earned an Associate in Arts degree. Consistently recognized on the Honors List throughout the program.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
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