At TikTok, I served as a Merchant Success Manager, acting as a strategic gatekeeper between more than 300 external merchants and internal warehouse teams. I triaged communications to protect internal bandwidth and coordinated information across multidisciplinary groups.
I spearheaded merchant-facing strategy meetings and resolved issues proactively, helping reduce non-compliant inbound tickets by 1.83% from Q3 to Q4.
As an Operations Coordinator at C.H. Robinson, I managed daily scheduling and time-sensitive initiatives, adjusting timelines to support smooth execution and on-time deliverables. I also shared status updates with partners and onboarded and mentored new hires on standard operating procedures.

