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Jennifer LawrenceJL
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Jennifer Lawrence

@jenniferlawrence1

Merchant Success Manager at TikTok who reduced non-compliant inbound tickets by 1.83%.

United States
Message

At TikTok, I served as a Merchant Success Manager, acting as a strategic gatekeeper between more than 300 external merchants and internal warehouse teams. I triaged communications to protect internal bandwidth and coordinated information across multidisciplinary groups.

I spearheaded merchant-facing strategy meetings and resolved issues proactively, helping reduce non-compliant inbound tickets by 1.83% from Q3 to Q4.

As an Operations Coordinator at C.H. Robinson, I managed daily scheduling and time-sensitive initiatives, adjusting timelines to support smooth execution and on-time deliverables. I also shared status updates with partners and onboarded and mentored new hires on standard operating procedures.

Experience

Work history, roles, and key accomplishments

SHADOW Lake Nature Preserve logoSP
Current

Board Advisor

SHADOW Lake Nature Preserve

Aug 2023 - Present (3 years 3 months)

Partnered directly with executive board members to conceptualize and launch community events and fundraising campaigns. Oversaw promotional messaging and outreach tactics to boost public visibility and audience participation.

PK
Current

Voting Member

Puget Sound American Association of Zoo Keepers

May 2017 - Present (9 years 6 months)

Participated in formal chapter meetings, reviewing and voting on governance motions, resource allocation, and distribution of chapter funds. Collaborated with committee members to organize chapter activities and cultivated strategic relationships with industry professionals.

Seattle Aquarium logoSA

Interpreter

Seattle Aquarium

May 2019 - Feb 2020 (9 months)

Steered guest experiences and delivered public presentations, maintaining strict compliance with safety protocols and facility regulations.

Education

Degrees, certifications, and relevant coursework

Coursera logoCO

Coursera

Foundations of Project Management, Project Management

Completed the Foundations of Project Management certification offered by Google on Coursera.

Washington State University logoWU

Washington State University

Bachelor's Degree, Social Science

Earned a Bachelor's Degree in Social Science with a focus on Business, Communications, and Psychology.

Tech stack

Software and tools used professionally

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