Jennifer Hollis

I've led end-to-end product design for North American Risk Services, shaping an enterprise claims platform from MVP through Phase II for 250+ users. I turned disconnected Claims Cube workflows into a unified adjuster workspace that improved claim handling, visibility, and scalability.

I use research, journey mapping, workflow analysis, prototypes, and usability validation to turn complex operations into accessible product experiences. My work improved usability by 80%, increased satisfaction by 88%, and reduced support tickets by 65%.

At Scorpeo, I redesigned and developed the Cash+ fintech SaaS marketing site, increasing engagement by 20% across 1,000+ users and improving load speeds by 60%. At Leland Management, I expanded resident self-service and secure HOA payment experiences, increasing portal engagement by 65% across 400+ communities.

I build scalable Figma design systems, partner closely with product and engineering, and use data, accessibility standards, and AI-supported workflows to move from ambiguity to clear, high-impact digital products.