Jennifer Consulting

Run scheduling, correspondence, and administrative coordination so the CEO's time goes to decisions, not logistics. Manage confidential communications and time-sensitive follow-ups independently.

Progressed from Data Analyst to Operations Intern to Administrative Officer within two years. Support a team of 3, keep daily operations on schedule, independently interview candidates, handle WhatsApp messages, and built an automated birthday reminder system.

Wrote 5 client proposals per day on average, directly supporting new business. Managed correspondence and follow-ups through to submission.

Sent over 1,900 broadcast messages without a drop in tone or consistency. Moderated engagement and handled member inquiries across WhatsApp and Discord.

Handled 50 customer inquiries per day by email and chat, staying calm and solutions-focused under pressure. Built an FAQ resource from competitor research that improved support consistency team-wide.

Trained in data collection, cleaning, and reporting to extract insight from surveys and datasets.

Grade: First Class Honours

Activities and societies: Relevant coursework: Data Analytics Fundamentals, Risk Assessment and Management (CARMA)

Pursuing a Bachelor of Science in Cybersecurity with First Class Honours, expected to complete in 2026.

Completed data analytics training focused on data collection, cleaning, and reporting to extract insights from surveys and datasets.