Jennifer Chua

I’m a results-driven virtual assistant with 8 years of experience in customer service and virtual assistance. I’m known for being a fast learner, patient, adoptable, and committed to continuous growth. I take initiative, value feedback, and thrive in dynamic work environments.

In my current role as a General Virtual Assistant at Brightminds Digital Marketing Corporation, I perform manual prospecting on Facebook, Instagram, and LinkedIn to generate and qualify high-quality leads. I set appointments, manage calendars, handle social media engagement, and support outreach efforts with automation tools like Flowchat and YunaPRO. I also handle Google Docs, Sheets, and Drive work alongside data entry tasks.

Previously, I worked as an Intake Specialist at Full Potential Solutions Philippines, verifying personal, financial, and eligibility information for Social Security members applying for social benefits. Before that, I was a Customer Service Representative for Amazon clients at Alorica Teleservice Inc., resolving inquiries on orders, deliveries, returns, refunds, and accounts while maintaining high satisfaction scores and processing returns, replacements, and adjustments per policy.