Jennifer Chinonso
@jenniferchinonso
I drive consultative outbound sales and customer retention through personalized product recommendations.
NigeriaWhat I'm looking for
I've delivered personalized client consultations at Essenza NG across inbound and outbound calls, live chat, and in-person service, matching customers with health, skincare, and beauty products from a portfolio of 100+ items.
I build trust through needs-based recommendations, accurate follow-up records, and confident objection handling in high-volume, target-driven environments. I also document recurring complaints and escalate them through to resolution.
Previously, as a Shift Lead at Tastee Fried Chicken, I resolved 30+ customer complaints weekly at a 90% satisfaction rate and introduced a verification process that reduced order errors by 20%.
My remote product management internships strengthened my ability to synthesize customer feedback, write clear requirements documentation, and collaborate with cross-functional teams across time zones. I'm ready to bring this customer-centered, consultative approach to outbound sales.
Experience
Work history, roles, and key accomplishments
Client Consultant & Customer Care
Essenza NG
Jan 2023 - Jan 2026 (3 years)
Delivered personalized client consultations via phone, live chat, and in person, recommending products from a portfolio of 100+ items. Documented and escalated complaints, maintained accurate records, and operated in a high-volume, target-driven retail environment.
Product Management Intern
Enoverlab
Jan 2025 - Dec 2025 (11 months)
Gathered and synthesized user feedback into structured insight repositories and collaborated with cross-functional teams. Authored requirement and process documentation including BRDs, user stories, and acceptance criteria.
Product Management Intern
GazeOnTrade
Jan 2025 - Dec 2025 (11 months)
Gathered and synthesized user feedback into structured insight repositories and collaborated with cross-functional teams. Authored requirement and process documentation including BRDs, user stories, and acceptance criteria.
Product Management Intern
Internpulse
Jan 2025 - Dec 2025 (11 months)
Gathered and synthesized user feedback into structured insight repositories and collaborated with cross-functional teams. Authored requirement and process documentation including BRDs, user stories, and acceptance criteria.
Customer Care Associate (Shift Lead)
Tastee Fried Chicken
Jan 2017 - Dec 2017 (11 months)
Resolved 30+ customer complaints per week at a 90% satisfaction rate and designed a double-check verification process that reduced order errors by 20%. Coordinated team members during high-traffic shifts and onboarded new hires.
Education
Degrees, certifications, and relevant coursework
Enoverlab Product Management Institute
Product Management Certification, Product Management
Earned a Product Management Certification from Enoverlab Product Management Institute in 2025.
Loctech IT Training Institute
Microsoft Office Specialist, Information Technology
Earned a Microsoft Office Specialist certification from Loctech IT Training Institute in 2022.
Rivers State University
Bachelor of Science, Business Management
Completed a Bachelor of Science in Business Management at Rivers State University in 2022.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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