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Jennifer Calenzo

@jennifercalenzo

Case Manager at The Shade Tree supporting housing stability with trauma-informed plans and community resource coordination.

United States

Message

At The Shade Tree, I conduct client assessments and develop trauma-informed case plans with SMART goals to support housing stability and self-sufficiency.

I provide case management, crisis intervention, and advocacy, connecting clients with housing, healthcare, employment, and other community resources. I monitor progress, update service plans, and maintain documentation in line with agency policies and funding requirements.

Previously, I was a Client Advocate at The Shade Tree, supporting clients’ well-being and safety and completing intake and case documentation. I also worked as a Respite Caregiver for the Acuna Household and as a Virtual Administrative Assistant at SBA & Associates.

Experience

Work history, roles, and key accomplishments

Current

Case Manager

Current

The Shade Tree

Jul 2026 - Present (2 months)

Conduct comprehensive client assessments and develop individualized, trauma-informed case plans with measurable SMART goals. Provide ongoing case management, crisis intervention, and advocacy while connecting clients to housing, healthcare, employment, and legal services.

Case Management Crisis Intervention Advocacy Documentation SMART Goals Microsoft Office Google Workspace Resource Coordination Program Compliance

Client Advocate

The Shade Tree

Jul 2025 - Jun 2026 (11 months)

Answered telephone and directed calls, providing guidance to callers in crisis and referrals to other services. Supported clients by monitoring behavior, reinforcing life skills, and performing administrative duties including data entry and case notes.

Data Entry Case Notes Client intake Crisis Intervention Administrative Support Confidentiality Microsoft Office Google Workspace

Respite Caregiver

Acuna Household

Mar 2020 - Jul 2025 (5 years 4 months)

Performed assistance and care tasks for a high needs disabled individual, including developing daily schedules, maintaining a clean and hazard-free space, and overseeing meal preparation with dietary restrictions.

Caregiving Scheduling Meal Preparation Documentation Communication Skills

Virtual Administrative Assistant

SBA & Associates

Sep 2014 - Mar 2020 (5 years 6 months)

Coordinated and scheduled in-person, telephone, and virtual meetings. Managed physical and digital filing systems, transcribed meeting minutes, and handled email and letter dictation for the CEO.

Scheduling Calendar Management Outlook Google Calendar Transcription Document Management Cloud Software