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Jennifer Bagalawis

@jenniferbagalawis

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SENIOR GUEST EXPERIENCE & STR OPERATIONS SPECIALIST | EXECUTIVE ASSISTANT | RESERVATIONS & CONCIERGE SERVICES

Philippines

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What I'm looking for

I'm looking for a stable, long-term remote position where I can use my experience in short-term rental operations, reservations, guest support, and executive assistance while continuing to grow professionally and contribute to a reliable team.

For European hospitality and short-term rental clients, I provided remote executive, reservations, and concierge support, coordinating guest inquiries and bookings across multiple OTA platforms. I also optimized property listings and arranged personalized travel experiences, private transfers, and tours.

At GoodNight Stay, I supported short-term rental operations and guest experience by managing communications and booking workflows, creating travel itineraries, and coordinating with property teams and vendors. I also developed SOPs, supported SLA compliance, and trained new team members.

Experience

Work history, roles, and key accomplishments

Senior Guest Services & STR Operations Specialist

Freelance

Feb 2026 - Oct 2026 (8 months)

Provided remote executive, reservations, and concierge support to European hospitality and short-term rental clients. Managed guest inquiries, bookings, and end-to-end reservation coordination across multiple OTA platforms.

OTA Management Guest Relations Concierge Services Executive Support Property Listing Optimization Travel Planning Vendor coordination Administrative Support Reporting

Executive Assistant | STR Operations & Guest Experience Specialist

GoodNight Stay

Jun 2024 - Jan 2026 (1 year 7 months)

Delivered executive, administrative, and operational support to short-term rental teams, ensuring smooth day-to-day operations. Managed guest communications, reservations, and booking workflows across multiple OTA platforms.

Executive Support STR Operations Guest Experience OTA Management Travel Itinerary Planning Workflow Improvement SOP Development team training

Guest Experience Specialist

SupportNinja Inc.

Nov 2022 - Jun 2024 (1 year 7 months)

Managed guest inquiries, reservation changes, cancellations, and complex property-related concerns across multiple OTA platforms. Resolved escalations with professionalism and urgency while ensuring guest satisfaction and compliance with service standards.

Guest Experience Reservation Management Escalation Resolution OTA Platforms Customer Service Compliance

Guest Services Associate

Freelance

Jan 2020 - Apr 2022 (2 years 3 months)

Delivered personalized guest support throughout the reservation journey, from initial inquiries to post-booking assistance. Managed reservations, booking modifications, and guest requests while providing timely and reliable service.

Guest Service Reservation Management Booking Modifications customer relationship building Problem Solving