Open to opportunities

Jenneth Orlanes

@jennethorlanes

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I manage e-commerce stores, product listings, inventory, and customer support to help businesses grow.

Canada

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What I'm looking for

I'm looking for a long-term virtual assistant role where I can support e-commerce operations, customer service, administration, and bookkeeping while continuously building my skills and helping businesses grow.

I've managed Shopee, Shopify, amazon and Lazada stores for cosmetics, apparel, and fashion sellers, creating optimized listings, updating inventory and pricing, organizing categories, and supporting promotions to improve store accuracy and customer experience.

At Inspiro Philippines, I handled outbound bankcard customer support while meeting quality and performance targets. I also supported HR, marketing, supplier coordination, and client engagement at 8Sunrays Bolts and Nuts Trading, and I continue building skills in Shopify, Amazon, bookkeeping, data entry, email management, and calendar management.

Experience

Work history, roles, and key accomplishments

Human Resource and Marketing Staff

8Sunrays Bolts and Nuts

Jun 2024 - Oct 2025 (1 year 4 months)

Maintained personnel records and monitored attendance while supporting day-to-day HR operations. Developed and executed marketing initiatives through social media and promotional campaigns, and coordinated with suppliers and customers to support business operations.

Human Resources Marketing Social Media Customer Relationship Management Administrative Support

Customer Service Representative

Inspiro

Nov 2023 - May 2024 (6 months)

Responsible for making outbound calls to customers, providing accurate information, addressing inquiries, and ensuring a positive customer experience. Consistently met quality standards and performance targets while maintaining professionalism and excellent communication skills.

Customer Service Outbound Calling Communication Skills Quality Assurance

Shopee Virtual Assistant

Cleo Catro

Oct 2021 - Oct 2023 (2 years)

Managed day-to-day operations of a Shopee store specializing in cosmetics and apparel, including product listings, optimization, inventory updates, and promotional campaigns. Provided administrative support to improve store efficiency and sales performance.

Shopee Product Listing Inventory Management Data Entry Customer Service

Lazada Virtual Assistant

Flor Cagabhion

Mar 2021 - Aug 2021 (5 months)

Managed daily operations of a Lazada store specializing in clothing, including product listings, optimization, and inventory updates. Ensured accurate product information and efficient store management to enhance customer experience and drive sales.

Lazada Product Listing Inventory Management Data Entry