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Jennefer Burce

@jenneferburce

Customer service professional with experience supporting online shopping customers at Webhelp Philippines and handling store operations at Fast and Fresh Food Corporation.

Philippines

Message

At Fast and Fresh Food Corporation, I managed day-to-day store operations, handled customer complaints, and maintained operational records as an Assistant Restaurant Manager.

At Webhelp Philippines, I assisted customers through chat and phone with online shopping platform orders. I also supported sellers by phone at SutherlandGlobalInc. and handled customer order inquiries at AloricaTeleservicesInc.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

Webhelp Philippines

Feb 2023 - Jun 2023 (4 months)

Assisted customers through chat and phone regarding orders on an online shopping platform. Handled customer inquiries and provided support through online communication channels.

Live Chat Phone Support Platform Support Multitasking Communication Skills

Freelancer / Telemarketer / Team Leader

ShopVidi

Aug 2022 - Dec 2022 (4 months)

Conducted outbound calls to clients in the United States to encourage sign-up and product purchases through an online shop. Supervised and managed a team of 10 employees.

Outbound Calling Sales Team Management Communication Skills

Customer Service Representative

Sutherland Global Inc.

Apr 2021 - May 2022 (1 year 1 month)

Conducted outbound calls to support sellers with their accounts on an online shopping platform. Assisted sellers with account-related concerns through telephone support.

Outbound Calling Account Support Phone Support Platform Support

Customer Service Representative

Alorica Teleservices Inc.

Aug 2019 - Jan 2021 (1 year 5 months)

Handled inbound calls from customers regarding orders for ASDA, a grocery retailer based in the UK. Assisted customers with order-related inquiries and concerns.

Inbound Calls Order Inquiries Customer Service Communication Skills