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Jenna Thompson

@jennathompson

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Human resources professional at Target who processed personnel records and employment applications.

United States

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At Target, I processed and maintained personnel documentation covering staffing, recruitment, training, performance evaluations, and employee leave. I also reviewed employment applications and interviewed applicants to help evaluate their qualifications.

As a Shift Manager at Starbucks, I trained workers, assigned schedules, and addressed customer complaints. I studied Web Design at Arizona State University, with a minor in Child Psychology.

Experience

Work history, roles, and key accomplishments

Human Resources

Target

Jan 2016 - Jul 2018 (2 years 6 months)

Processed and maintained personnel documentation, answered employee inquiries, and supported recruitment and training activities. Interviewed applicants and administered assessments to evaluate qualifications.

Personnel Records Management Recruitment Interviewing Employee Benefits training coordination Data Entry Microsoft Office

Shift Manager

Starbucks

Feb 2012 - Jan 2016 (3 years 11 months)

Managed store operations, resolved customer complaints, and supervised staff performance. Recruited, trained, and scheduled employees to ensure quality service and compliance with standards.

Customer Service Staff Supervision Training Scheduling Conflict Resolution Performance Management Inventory Management

Education

Degrees, certifications, and relevant coursework

Arizona State University

Bachelor, Web Design

Activities and societies: Problem solving skills, Strong work ethic, Initiative, Analytical/Quantitative skills, Detail oriented, Flexibility/Adaptability, Leadership, Communication skills (verbal/written)

Earned a Bachelor in Web Design with a minor in Child Psychology from Arizona State University in 2017.