Open to opportunities

Jenna Mea Miriquillo

@jennameamiriquillo

Technical support and documentation professional, certified in Azure AI Fundamentals, delivering reliable customer service and accurate records.

Philippines

Message

What I'm looking for

I’m looking for an administrative and operations role where I can use my technical support, documentation, and records management skills to deliver responsive customer service, maintain accurate reports, and keep learning and growing.

I’m a technical support and documentation professional with over two years of experience supporting customers through phone and remote assistance. At Accenture, I resolved Microsoft 365, software, hardware, and account-related issues, managed incidents against SLAs, and maintained accurate documentation and operational reports.

I bring a strong records-and-data mindset from roles like Department of Education Teacher, DILG Contact Tracer, and PSA Enumerator, where I prepared reports, coordinated with teams, and ensured data confidentiality and accuracy. I’m eager to apply my organizational and documentation skills while continuously learning and growing in administrative and operations roles, backed by my Microsoft Certified: Azure AI Fundamentals (AI-900) and Licensed Professional Teacher credentials.

Experience

Work history, roles, and key accomplishments

SW/App/Cloud Tech Support Associate

Accenture Inc.

Mar 2023 - Mar 2025 (2 years)

Provided technical support via phone and remote assistance, troubleshooting Microsoft 365, software, hardware, and account issues. Managed incidents to meet SLAs and maintained accurate documentation and operational reports.

Teamwork Technical Support Remote Support Microsoft 365 Troubleshooting Incident Management SLA Management Documentation Operational Reporting Customer Service

Teacher I

Department of Education (DepEd)

Sep 2022 - Nov 2022 (2 months)

Prepared lesson plans and instructional materials and facilitated classroom instruction. Maintained academic records and reports and supported school administrative activities.

Lesson Planning Classroom Instruction Report Preparation

Contact Tracer

Department of the Interior and Local Government (DILG)

Aug 2021 - Jul 2022 (11 months)

Conducted contact tracing and monitored reported cases while maintaining confidential case records and documentation. Prepared daily reports and coordinated with healthcare personnel to support accurate data collection and reporting.

Contact Tracing Case Documentation Data Collection Report Preparation

Enumerator

Philippine Statistics Authority (PSA)

Sep 2020 - Oct 2020 (1 month)

Conducted household interviews and collected statistical data while verifying information accuracy before submission. Prepared complete reports while maintaining data confidentiality.

Data Verification Report Preparation Confidentiality