Jenna Biro

Spearheaded a multifaceted role encompassing leadership of the linen department, comprehensive office administration, and supporting rental coordination. Directed inventory management, oversaw laundry vendor relationships, and managed office accounting including accounts payable, credit card reconciliation, sales tax remittance, and QuickBooks operations.

Achieved and maintained the highest quote-to-reservation conversion rate within the office team. Administered end-to-end rental coordination for high-volume events, ensuring seamless execution from initial client quotation through to final reservation.

Spearheaded a user experience (UX) and user interface (UI) website redesign project, enhancing site usability and online presence by translating company ideals and personality through user and stakeholder perspectives.

Engineered and executed a comprehensive book-launch marketing strategy, integrating podcasts, events, and social media initiatives, which propelled the title to #1 on Amazon Best Sellers.

Rendered administrative support to the Chief Revenue Officer, Human Resources department, clients, guests, and employees, employing effective communication and problem-solving to optimize office efficiency. Maintained office operations by managing supplies inventory, coordinating with vendors, drafting professional correspondence, and overseeing facility maintenance.

Successfully migrated thousands of restaurant Point of Sale (POS) accounts by performing accurate data entry within a self-managed remote schedule.

Collaborated with the founders of Known Point Technology and fellow interns to launch a responsive application that refined the process of requesting and retaining medical records.

Managed the Owner's schedule and administrative tasks, alongside overseeing accounting data and website content.

Completed a certificate program in UX/UI Design at The University of Texas at Austin.

Earned a Bachelor of Arts in Journalism & Communications from The University of Georgia.