Jenilyz Martinez
@jenilyzmartinez
Dedicated front desk coordinator with strong organizational skills.
What I'm looking for
I am a dedicated front desk coordinator with extensive experience in patient scheduling and administrative support. My career has been focused on providing exceptional service in healthcare settings, ensuring that patients receive the best possible care. I have honed my skills in managing appointments, verifying insurance coverage, and coordinating referrals, which has allowed me to contribute significantly to the efficiency of the organizations I have worked for.
Throughout my career, I have developed a strong ability to communicate effectively with patients and healthcare providers alike. My role at Tampa Bay Institute of Oral Surgery involved not only scheduling surgeries but also managing patient communications and ensuring that all necessary authorizations were obtained. I take pride in my attention to detail and my commitment to maintaining a smooth workflow in busy environments.
As I look to advance my career, I am eager to leverage my skills in a new role that allows me to continue supporting healthcare operations while contributing to a team that values patient care and operational excellence.
Experience
Work history, roles, and key accomplishments
Front Desk Coordinator/Surgery Scheduler
Tampa Bay Institute of Oral Surgery
Jan 2024 - Dec 2025 (1 year 11 months)
Greeted patients, verified coverage and benefits, and managed maximums. Scheduled surgeries, submitted authorizations with correct CBT Codes, and confirmed appointments.
Front Desk Coordinator/Referral Coordinator
Cano Health
Jan 2023 - Dec 2024 (1 year 11 months)
Greeted patients and verified insurance through Availity and other portals. Collected copayments and co-insurances, uploaded patient documents, and scheduled appointments.
Call Taker/Dispatcher and Lot Attendant
Stepp's Towing
Jan 2016 - Dec 2023 (7 years 11 months)
Answered phone calls from customers needing tow services and documented service information. Dispatched tow drivers to the nearest location and managed vehicle inventory in the tow yard.
CCS Rep
Humana Medicare
Jun 2021 - Aug 2022 (1 year 2 months)
Received incoming calls from current and future members. Ordered ID cards, changed addresses, and updated primary care physicians.
Education
Degrees, certifications, and relevant coursework
LETO HIGH SCHOOL
High School Diploma, General Studies
Completed high school education.
ITT TECHNICAL INSTITUTE
Associate's Degree, Unknown
Pursued studies at ITT Technical Institute.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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