Jeniffer Ortiz-Varela

JO

Open to opportunities

Jeniffer Ortiz-Varela

@jenifferortiz-varela

Customer-focused insurance and healthcare advisor with strong community engagement and training experience.

What I'm looking for

I seek a role where I can leverage my enrollment and outreach expertise, train staff, grow membership, and work closely with community and provider partners.

I am a results-driven insurance and healthcare advisor with hands-on experience enrolling members in Medicaid, Child Health Plus, Essential Plan, Qualified Health Plans, Off-Exchange products, and Medicare Advantage (including D-SNP). I combine frontline customer service with community outreach to grow membership in targeted areas.

My background includes training and supervising staff in a busy insurance office, resolving billing issues, and supporting clinical front-desk operations. I have developed strong relationship-building skills by partnering with community-based organizations, medical providers, and event stakeholders.

Academically, I hold a Bachelor of Science in International Relations & Diplomacy from Mercy College and completed the Google Project Management certificate in April 2024, reflecting my commitment to structured project delivery and process improvement.

I am bilingual (fluent in Spanish), proficient in Microsoft Office, and known for clear communication, dependable performance, and a collaborative approach to community-focused enrollment and customer success.

Experience

Work history, roles, and key accomplishments

MC

Current

Individual Product Advisor

Current

MVP Health Care

Jul 2024 - Present (1 year 11 months)

Enroll members into Medicaid, Child Health Plus, Essential Plan, QHPs, Off-Exchange, and Medicare Advantage products while driving membership growth in strategic target areas and building partnerships with community organizations and medical providers.

marketplace navigation Medicare Advantage Community Outreach Customer Service Relationship Building Marketplace Navigation

PF

Office Representative & Trainer

Phil Williams-State Farm

Jul 2020 - Jul 2024 (4 years)

Assisted customers with insurance selection and billing, trained and supervised new employees, and participated in hiring decisions to maintain office performance and service quality.

Insurance Sales Customer Service Billing Recruiting Office Administration

CH

Patient Service Representative

Crystal Run Healthcare

Jul 2019 - Jul 2020 (1 year)

Managed patient check-ins, appointment scheduling and payments, improving front-desk efficiency and patient experience for outpatient services.

Patient Registration Scheduling Payment Processing Customer Service Front Desk Operations Appointment Management

RA

Cashier

Rite Aid

Aug 2017 - Jul 2019 (1 year 11 months)

Handled financial transactions, advised customers on purchases, maintained accurate cash drawers, and delivered prompt, efficient customer service across shifts.

Cash Handling Customer Service Merchandising Time Management

BO

Sales Associate

BEBE Outlet

Jun 2016 - Nov 2016 (5 months)

Assisted customers with merchandise selection, managed inventory and displays, and supervised fitting rooms to support store operations and sales goals.

Retail Sales Visual Merchandising Inventory Management Customer Support Fitting Room Supervision Loss Prevention Store Operations

Education

Degrees, certifications, and relevant coursework

MC

Mercy College

Bachelor of Science, International Relations & Diplomacy

Grade: GPA: 3.747

Completed a Bachelor of Science in International Relations & Diplomacy with a 3.747 GPA, conferred June 2019.

Tech stack

Software and tools used professionally

Gmail

Jackson

Increase

Farm

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