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jenelle morris

@jenellemorris

Key Account Lead at ANSA Coatings Limited supporting Jamaica’s Hardware Trade and contributing to 16.5 mil in annual revenue.

Trinidad and Tobago

Message

At ANSA Coatings Limited, I support Hardware Trade key-account activities connected to Jamaica. I prepare customer quotations, coordinate order requirements, and follow through on customer requests.

I work with fulfilment, warehousing, and sales teams to support timely deliveries and inventory availability. I also monitor customer issues and assist with practical resolutions.

As Hardware Trade Sales at ANSA Coatings Limited, I supported customer interactions, quotations, and order processing while working toward sales targets. Before that, as Colourshop Manager in Diego Martin, I oversaw daily operations, staff, and customer service.

Earlier roles at ANSA Coatings Limited included customer service support in Colour Shops and warehousing. I also worked in office administration at G.V. Holdings Limited and coordinated tenant, payment, and maintenance matters at Plaza Espermaria.

Experience

Work history, roles, and key accomplishments

Current

Key Account Lead – Hardware Trade

Current

ANSA Coatings Limited

May 2025 - Present (1 year 5 months)

Support key-account activities within the Hardware Trade, coordinating customer requirements and sales support across internal teams. Contribute to revenue achievement of 16.5 mil per annum, trade execution, and accurate order and stock management.

Key Account Management B2B Sales Customer Relationship Management Quotations Order Processing Inventory Coordination Teamwork Issue Resolution

Hardware Trade Sales

ANSA Coatings Limited

May 2023 - May 2025 (2 years)

Managed customer interactions and sales support activities within the Hardware Trade. Built and maintained productive customer relationships through responsive service and consistent follow-up.

Sales Support Customer Relationship Management Quotations Order Processing Documentation

Colourshop Manager – Diego Martin

ANSA Coatings Limited

Aug 2022 - May 2023 (9 months)

Oversaw staff, daily Colour Shop operations, customer service, and administrative activities. Reconciled daily sales and prepared end-of-day settlements and operational documentation.

Team Supervision Customer Service Inventory Management Sales reconciliation Quotations Complaint Resolution Negotiation

Customer Service Technician – Colour Shops

ANSA Coatings Limited

Oct 2021 - Jul 2022 (9 months)

Provided customer service and operational support in a fast-paced Colour Shop environment. Processed customer requests, quotations, transactions, and administrative documentation accurately.

Customer Service Quotations Transaction Processing Administrative Support Problem Solving

Customer Service – Warehousing Department

ANSA Coatings Limited

Jul 2021 - Sep 2021 (2 months)

Executed billing tasks and accurately recorded information in company databases. Coordinated customer orders with warehouse operations to support timely truck dispatch and delivery.

Billing Data Entry Order Coordination Warehouse operations

Administrative Assistant

G.V. Holdings Limited

Jan 2008 - Dec 2011 (3 years 11 months)

Answered and directed telephone calls, processed rental payment deposits, and completed general office administration. Maintained files and prepared payments for vendors.

Administrative Support Phone Handling Payment Processing File Management

Mall Manager / Coordinator

Plaza Espermaria

Liaised with tenants, collected rental payments for 21 shops, and coordinated building maintenance. Supervised staff and supported problem-solving between landlords and tenants.

Tenant Relations Rent Collection Staff Supervision Maintenance Coordination Problem Solving