Jenaye User
@jenayeuser
I coordinate patient care, scheduling, insurance verification, referrals, and confidential medical records at USMD WellMed.
United StatesWhat I'm looking for
At USMD WellMed in Fort Worth Southwest, I coordinate appointments, referrals, patient records, insurance verification, billing support, and follow-up care to help patients access services smoothly.
I communicate with patients and medical staff about medical histories, treatment plans, Medicare, patient portals, and appointment reminders. I maintain confidential records in accordance with HIPAA requirements and advocate for patient needs with leadership.
My background also includes customer-focused package delivery and daily childcare support, where I developed reliable communication, safety awareness, recordkeeping, and the ability to adapt in fast-paced environments.
Experience
Work history, roles, and key accomplishments
Patient Care Coordinator
USMD
Apr 2021 - Present (5 years 5 months)
Managed patient appointments and scheduling databases, optimizing clinic operations and reducing waiting times. Coordinated with medical staff to ensure seamless workflow and provided exceptional customer service.
Delivered packages for Amazon, ensuring timely and accurate deliveries in fast-paced environments. Maintained excellent customer service and followed safety procedures.
CYP Assistant
MWR Child Development Center
Nov 2015 - Apr 2019 (3 years 5 months)
Provided daily care and supervision for children aged 6 weeks to 13 years, planning educational activities and maintaining a safe environment. Built positive relationships with parents and supported children's development.
Education
Degrees, certifications, and relevant coursework
Texas Southern University
Bachelor of Arts, Healthcare Administration and Management
2025 -
Currently pursuing a BA in Healthcare Administration and Management at Texas Southern University.
DeVry University
Bachelor of Science, Healthcare Administration
2021 - 2025
Pursued studies at DeVry University from July 2021 to March 2025.
The Masters Learning Institute
High School Diploma, General Studies
Completed high school education at The Masters Learning Institute in Fort Worth, TX.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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