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Jeisselle Anne Hermo

@jeisselleannehermo

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I coordinate school music services, operations, timetables, and stakeholder relationships across Dubai schools.

United Arab Emirates

Message

What I'm looking for

I'm seeking a dynamic business administration role in a customer-centric organization where I can improve operations, support strategic planning, deliver service excellence, and continue growing.

I direct and expand Centre for Musical Arts’ peripatetic music programme across more than 25 schools in Dubai. I manage instrumental music services, bespoke timetables, staffing, parent liaison, logistics, and partnerships with school leadership teams.

Previously, I supported property operations at OMNIYAT and high-volume customer service for UPS at Transcom Asia PH. I bring business administration, reporting, customer service, scheduling, and relationship-building experience to customer-centric operations.

Experience

Work history, roles, and key accomplishments

Current

Senior Coordinator - Schools Music Services

Current

Centre for Musical Arts

Oct 2021 - Present (4 years 11 months)

Directed and expanded CMA's peripatetic music programme across 25+ leading schools in Dubai, ensuring high standards of service delivery and operational efficiency. Managed instrumental music services for major school groups and oversaw scheduling, staffing, communications, and logistics.

Scheduling Timetabling Staff Management Communication Skills Relationship Building Strategic Reporting Performance Analysis Program Development Logistics Parent Liaison

Office Administrator

Omniyat Real Estate Development

Jul 2021 - Oct 2021 (3 months)

Managed daily operations of a high-end residential property, ensuring exceptional tenant service and efficient property management. Supported property sales and leasing processes, advised clients on pricing and market trends, and oversaw office operations and administrative staff.

Property Management Tenant Relations Sales Support Leasing Client Advising Office Operations Documentation Workflow Streamlining Financial Reporting

Customer Service Representative

Transcom Asia PH

Aug 2020 - Jul 2021 (11 months)

Managed high-volume customer support operations for UPS, handling parcel tracking, delivery inquiries, and account support. Resolved customer concerns and coordinated with U.S. facilities and logistics teams to maintain high service standards.

Customer Service Parcel Tracking Issue Resolution Coordination Communication Skills Record keeping