Dharmaraj NC

Manages end-to-end service delivery and account performance for global Property & Casualty portfolios, scaling account value to $4.5M in annual revenue. Drives strategic joint account planning and process automation, achieving 18% organic revenue growth and 26% annual cost reduction.

Led multi-geographic transition projects achieving 100% SLA adherence and $1.4M+ incremental annual revenue. Managed a $2.5M portfolio, introducing quality control guardrails that reduced client-identified errors by ~35%.

Redesigned partner onboarding workflows and verification guardrails, eliminating 80% of non-compliant profiles. Established foundational KPI dashboards for data-driven performance reviews.

Scaled vendor verification and compliance systems with 100% accuracy, supporting transaction volume growth from 180K to 2.7M annually. Architected a scalable support framework, elevating customer satisfaction from 77% to 89%.

Managed high-volume key client accounts, developing operational mechanisms to track account health and expand vendor adoption. Partnered with cross-functional teams to resolve escalations and drive marketplace efficiency.

Supported operations management and account portfolio governance, contributing to client retention and vendor adoption.

Managed key client accounts and developed operational mechanisms to track account health and expand vendor adoption.

Managed high-volume key client accounts, developing operational mechanisms to track account health and increase client retention.

Analyzed customer feedback trends, identified system efficiency gaps, and implemented customer-centric operational fixes.

Bachelor of Engineering in Computer Science from Info Institute of Engineering, affiliated to Anna University, Chennai.